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All courses

All courses

  • Free
     CRM 005 - Customer Service for Frontliners

    CRM 005 – Customer Service for Frontliners

    Dr Abdul Rahman
    Teacher
    0 Available
    seats
    Introduction As a manager and front liner, you probably interact with customer service  every day. But are you empowering  with quality customer service suggestions? In this course, you'll discover the [...]
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  • Free
     CRM 006 - Customer Service/ Khidmat Pelanggan

    CRM 006 – Customer Service/ Khidmat Pelanggan

    Zalina Zainal Abidin
    Teacher
    0 Available
    seats
    Pengenalan Pelanggan hari ini adalah orang ramai yang bergerak pantas dan menuntut. Mereka sedang mencari produk dan perkhidmatan yang terbukti lagi inovatif. Mereka mahukan maklumat di hujung jari. Dengan penyelesaian [...]
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  • Free
     CRM 006 - Khidmat Pelanggan dan Komunikasi Berkesan

    CRM 006 – Khidmat Pelanggan dan Komunikasi Berkesan

    Asri Omar
    Teacher
    0 Available
    seats
    Pengenalan Penjawat awam adalah muka depan atau tiang seri Kerajaan. Jika baik perkhidmatan maka baik lah imej Kerajaan. Di kala wabak covid 19 yang masih melanda Negara, cabaran penjawat awam [...]
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  • Free
     PMS 003 - Human Resource Audit: Identifying Talents in your Organization

    PMS 003 – Human Resource Audit: Identifying Talents in your Organization

    0 Available
    seats
    INTRODUCTION Staff Retention Employee retention programs can help you protect your most valuable assets: your people. High turnover rates cost time and money and indicate that your organization is a [...]
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  • RM 1,990.00
     HRM 009- Performance Management-KPI, 26 & 27 August 2024

    HRM 009- Performance Management-KPI, 26 & 27 August 2024

    Shahida Shaari
    Teacher
    0 Available
    seats
    Introduction Performance management training is an initiative in which employees work with their company, namely their manager, to improve their workplace skills and performance. Performance management training aims to improve [...]
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  • RM 1,990.00
     HRM 009- Performance Management-KPI, 4 & 5 November 2024

    HRM 009- Performance Management-KPI, 4 & 5 November 2024

    Hj Azmi Hj. A Bakar
    Teacher
    0 Available
    seats
    Objective At the end of this training session, among others, participant will be able to: Reviewing the fundamental of KPI AND KRA. Understanding the KPI and KRA linkage and process [...]
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  • Free
     HRM 010- Talent Development for Succession Planning

    HRM 010- Talent Development for Succession Planning

    Puan Azizah
    Teacher
    0 Available
    seats
    Introduction Developing talent @ successor is one of the best ways to assure an organization has the leadership it will need for a successful future. Few organizations have a sufficient [...]
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  • Free
     NLP 011 - Negotiation Skills : The Secret of Influencing Using NLP

    NLP 011 – Negotiation Skills : The Secret of Influencing Using NLP

    Mr Daniel Wong
    Teacher
    0 Available
    seats
    Introduction Individuals often fail in negotiations because they have had no foundation in negotiation skills. We are negotiating almost all the time. Whether with business partners, clients, suppliers, colleagues or [...]
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  • Free
     OPS 001- Lean Manufacturing Practices

    OPS 001- Lean Manufacturing Practices

    Yim Sze Khuen
    Teacher
    0 Available
    seats
    Introduction Lean is a philosophy and set of management techniques focused on continuous “eliminating waste” so that every process, task or work action is made “value adding” (the real output [...]
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