HRM 009- Performance Management-KPI, 4 & 5 November 2024

HRM 009- Performance Management-KPI, 4 & 5 November 2024

Teachers
Hj Azmi Hj. A Bakar
Category:
Human Resource PP/ Public Programs/
RM 1,990.00
D4

RM 1,990.00

Duration: 2 Days
Lectures: De Palma Shah Alam
Certificate of Completion

Objective

At the end of this training session, among others, participant will be able to:

  • Reviewing the fundamental of KPI AND KRA.
  • Understanding the KPI and KRA linkage and process
  • Able to use a S.M.A.R.T in writing KPI which help to determine right KPI to be measured
  • Cascading the Departmental KPI to subordinate
  • Mentoring the subordinate to achieve their KPI

Who Should Attend?

Suitable for all staff.

Methodology

Interactive lecturer, group discussion and role play/ practical exercise.

Training Content

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Day One (9am - 5pm)

  • Overview the performance management system
  • Managers role in performance appraisal
  • Common issue in performance appraisal
  • What is KPI
  • KRA vs KPI

  • Organizations KRA towards departmental KPI
  • Individual KRA-KPI

HOW TO WRITE A PROPER AND MEASUARABLE KPI

  • The need of using SMART approaches in KPI
  • Why KPI need to be specific

A KPI MEASUREMENT CRITERIA

  • Choosing the measurement criteria
  • How to put the measurement criteria in the KPI

PROPER KPI BEING SET MUST BE ACHIEVABLE AND RELEVANT

  • Understanding the achievable criteria in writing KPI
  • Achievable VS Relevant
  • Considering the Capability, ability and track record of performance

Day Two (9am - 5pm)

PUTTING TIMELINE IN A KPI

  • Why proper KPI need a timeline
  • Method in setting timeline and justification
  • Putting timeline in a KPI
  • Transform all KPI into Strategic direction

  • Understanding the flow of communication
  • Sharing the departmental KPI
  • Establish the individual KRA
  • Allowing the subordinate to develop their own KPI
  • Explaining the strategic action plan using the score card key direction

  • KPI review process
  • Mentoring the subordinate’s achievement
  • Handling uncertainty in KPI
  • Using SOIF mentoring technics
  • Understanding the achievable criteria in writing KPI
  • Using S.O.I.F Mentoring mode on KPI reviewing process

About Instructors

Hj Azmi Hj. A Bakar
- You're Hired! Smart Recruitment Selection Techniques - SHARP (Administrative Program) - Akta Kerja 1955