INTRODUCTION The rapidly evolving marketing arena and addressing the new norm can be both exciting and overwhelming depending on the opportunities and resources - not forgetting the fast-changing digital landscape [...]
INTRODUCTION Interpersonal and communication skills are essential for all aspects of our business and private lives. This course is for individuals, team leaders and managers who need to and want [...]
Introduction This course has been specially designed for counter sales approaches, face-to-face and telephone encounters in sales. And finally, a sale is always made – either you sold your prospects [...]
SLS 002 – State of the Art: Key Account Management
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Introduction Does most of your business derive from a selected number of key accounts? Do you have a sound business strategy for handling your key accounts, individually and as a [...]
Introduction This coaching programme equips the “internal-coach” with the necessary skills, competencies and knowledge required to effectively coach in their respective workplace. While the programme is aimed at enhancing work-place [...]
Introduction As a manager and front liner, you probably interact with customer service every day. But are you empowering with quality customer service suggestions? In this course, you'll discover the [...]
Pengenalan Pelanggan hari ini adalah orang ramai yang bergerak pantas dan menuntut. Mereka sedang mencari produk dan perkhidmatan yang terbukti lagi inovatif. Mereka mahukan maklumat di hujung jari. Dengan penyelesaian [...]
Pengenalan Penjawat awam adalah muka depan atau tiang seri Kerajaan. Jika baik perkhidmatan maka baik lah imej Kerajaan. Di kala wabak covid 19 yang masih melanda Negara, cabaran penjawat awam [...]
Introduction Individuals often fail in negotiations because they have had no foundation in negotiation skills. We are negotiating almost all the time. Whether with business partners, clients, suppliers, colleagues or [...]