Introduction Today's health care industry are facing the customers who are fast-moving, demanding crowd. They are looking for products and services that are proven yet innovative. They want information at [...]
Introduction Customers are becoming more educated, demanding and aware of the availability of goods and services in the market. Providing excellent service consistently is not only the key factor of [...]
CRM 003 – Customer Relationship Management: Building Healthy Self Image
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Introduction The competitive business environment today has been greatly influenced by the impact of globalisation and Information Communication Technology, particularly with respect to the efficiency and effectiveness of business operations [...]
Introduction Many people prefer to carry out duties or support duties than minimize human contact, because they are more comfortable dealing with ideas, tools or routine work than people. But [...]
Introduction As a manager and front liner, you probably interact with customer service every day. But are you empowering with quality customer service suggestions? In this course, you'll discover the [...]
Pengenalan Pelanggan hari ini adalah orang ramai yang bergerak pantas dan menuntut. Mereka sedang mencari produk dan perkhidmatan yang terbukti lagi inovatif. Mereka mahukan maklumat di hujung jari. Dengan penyelesaian [...]
Pengenalan Penjawat awam adalah muka depan atau tiang seri Kerajaan. Jika baik perkhidmatan maka baik lah imej Kerajaan. Di kala wabak covid 19 yang masih melanda Negara, cabaran penjawat awam [...]