For most organizations, identifying and retaining talent is the key to their continued growth and success. But with recruitment falling short of solving the overall problem, companies increasingly are looking to develop and implement succession planning strategies as a means of ensuring highly qualified employees are recruited and developed to fill every strategic role within […]
Setiap warga kerja adalah asset kepada organisasi. Tanpa mengira tahap perjawatan, setiap individu adalah penting. Ini termasuklah kumpulan sokongan, perkeranian dan pembantu-pembantu pejabat. Mereka juga perlukan motivasi, sokongan moral dan peningkatan serta penambahbaikan di dalam menjalankan tugasan seharian. Objektif Objektif utama kursus ini ialah meningkatkan lagi kualiti dan produktiviti peserta dengan: Memberi pemahaman yang lebih […]
Introduction BUSINESS WRITING AND CORRESPONDENCE is generally considered to be a tedious, time-consuming task which all professionals have to endure from time to time, without necessarily reaching a level of competence that meets with their own approval, let alone that of their boss. This need not to be the case. Effective business writing and correspondence […]
Setiap organisasi mempunyai misi dan visi yang menjadi panduan utama halatuju organisasi. Pada umumnya, misi dan visi organisasi merupakan perancangan masa depan organisasi dan banyak menfokuskan aspek produktiviti, keuntungan dan pembangunan insan. Bagi perancangan jangka pendek, selalunya organisasi menentukan aktiviti-aktiviti kritikal tahunan dalam bentuk Key Result Areas (KRA’s). Bagi mencapai objektif organisasi sepertimana terkandung di […]
Nothing succeeds like the appearance of success Front liners are ambassadors of the organisations . The ability to project a lasting and positive impression is crucial as each and every service transaction helps to build that impression of the organization. With Image Management, one can project confidence and trustworthiness also assist in projecting an image […]
Mendedahkan masalah pengurusan masa dan kerja serta teknik membaiki mutu kerja dan pengurusan masa berkualiti. Apabila kita mengurus masa dengan lebih berkesan dan efisien, kita boleh mengurangkan tekanan dan kekecewaan, malah perasaan akan merasa bertambah selesa. Melalui pengurusan masa, kita akan bertambah produktif di dalam tugasan yang dilaksanakan. Kita juga berharap warga kerja kita akan […]
“Change has always been the only thing that is constant in the universe. Civilizations, concepts, countries and corporations change with time. Managing change is the bedrock upon which your company and career can survive these uncertain times. Being successful in handling change is more than merely implementing a variety of change management tools basically taught […]
A general understanding of Finance for Non-Financial Managers is needed in any business environment where individuals have to manage budgets or costs and to take responsibility for revenue or expenditure. With the increasing emphasis on business results it is necessary for every manager to know and understand some of the techniques and actions necessary to […]
INTRODUCTION This program aims to help the participants develop and adopting the right leadership styles that will propel them to greater heights in all areas of their life, molding them into more balanced and positive individuals. This program shall focus on the concept of enhancing the right leadership style of the right individual in order […]
As a manager and front liner, you probably interact with customer service every day. But are you empowering with quality customer service suggestions? In this course, you’ll discover the dynamite methods for bringing out the best in you and your staff, providing customer service, and learning what you need to do to anticipate the needs […]
It’s hard to imagine a day going by without people passing along large amounts of information. Messages are everywhere, and the number of messages we receive seems to be increasing each day. Whether via phone, email, mass media, or personal interaction, we are subjected to a constant stream of information. With so much communication to […]
Introduction Individuals often fail in negotiations because they have had no foundation in negotiation skills. We are negotiating almost all the time. Whether with business partners, clients, suppliers, colleagues or even family members, the success of our outcomes depends entirely on our understanding of the negotiation and communication process. When engaged in negotiations where your […]