Introduction In managing people effectively, using delegation is an important tool. This 2-day workshop is specially designed to equip the leader/manager for his challenging role as changes to the industry nowadays happen very quickly. Special attention is made to the communication & delegation aspects and the “win-win” situations they can position for. There will be […]
Introduction Effective Business Writing is an important skill and criteria in the development of a highly successful business in the world today. Good business writing skills are clearly evident in the everyday correspondence of letters, emails, memos, messages and so forth. Bad writing skills can distort the original meaning of the message to be conveyed […]
INTRODUCTION Interpersonal and communication skills are essential for all aspects of our business and private lives. This course is for individuals, team leaders and managers who need to and want to ensure that they are maximising their ability to communicate and work with others, avoiding conflict and disharmony. The program allows you to identify and […]
PENGENALAN Suasana di tempat kerja boleh menyumbang pada masalah mental dan emosi para pekerja ekoran tekanan dan masalah di dalam sesebuah organisasi. Ini di tambah lagi dengan cabaran semasa yang di hadapai khususnya untuk kekal berdaya saing. Jika ianya tidak di tangani dengan segera dan bijak sedikit sebanyak boleh merencat produktiviti serta prestasi sesaorang individu […]
INTRODUCTION An ethical worker is loyal and committed to the goals of his organization by putting in their best efforts. Genuine effort and dedication towards company goals is appreciated and rewarded with remunerative and hierarchical growth by organizations that have a strong work ethic. Work ethic refers to a set of behavioral rules that create […]
PENGENALAN Para pembantu tadbir dan staff kumpulan sokongan adalah merupakan ahli-ahli yang penting di dalam sesebuah organisasi. Ini adalah kerana tanpa sokongan yang padu daripada mereka, kelancaran perjalanan organisasi akan terjejas. Oleh kerana pejabat adalah merupakan pusat atau “nerve centre” bagi sesebuah organisasi di mana semua aktiviti bermula dan berpusat, keberkesanan sistem pentadbirannya akan hanya […]
Organizations the world over rely on information to make sound decisions regarding all manner of affairs. But with the amount of available data growing on a daily basis, the ability to make sense of all of that data is becoming more and more challenging. Fortunately, this is where the power of Microsoft® Office Excel® 2016 […]
INTRODUCTION All managers will have to deal with difficult employees during their careers. First, there will always be difficult employees. Second, it’s your job as the supervisors to deal with them. If you don’t deal the problem, it will only get worse. This program has been designed to customize particularly in addressing the crucial element […]
Kursus ini direkabentuk khas untuk staf sokongan & pegawai serta kakitangan kerajaan dalam menyediakan surat rasmi, kertas kerja dan laporan secara betul dan efektif. Para peserta akan didedahkan dengan teknik-teknik dan format terbaru oleh jurulatih yang berpengalaman dan terlatih.
INTRODUCTION A well-executed training needs analysis will enable your organization to align the skill sets currently available in your organization with those skill sets required to meet your business objectives. If conducted appropriately, it helps to diagnose which areas that really need training and / or other means of intervention. The new ISO 9001:2000 has […]
PENGENALAN PEMANDUAN Gambaran keseluruhan kursus, statistik berkaitan kemalangan jalanraya dan kematian, asas pemanduan dan kenapa perlunya kepelbagaian di dalam pemanduan seharian. Objektif PEMBANGUNAN KEMAHIRAN BERFIKIR (MENTAL SKILL DEVELOPMENT) Penetapan Fikiran (Mindset), Tugas Pemandu dan Tanggungjawab, Tabiat Buruk dan Baik Ketika Memandu, Tingkahlaku / Sifat Pemandu dan Bahayanya, Keletihan dan Stress dalam Pemanduan dan Panduan Peraturan […]
Introduction First aid is the provision of initial care for an illness or injury. It is usually performed by non-expert, but trained personnel to a sick or injured person until definitive medical treatment can be accessed. Certain self-limiting illnesses or minor injuries may not require further medical care past the first aid intervention. It generally […]
The working world involves the constant use of verbal communication. Speaking is easy to do. The question is this - when you speak does it impact the listener? Do they follow your words and do as you wish them to? Do you get the desired results? Also, do you walk away from presentations and conversations […]