INTRODUCTION
Technical staff faces the need to concisely and clearly communicate technical information to managers, colleagues and customers, who may lack the communicator’s depth of knowledge, and yet need to take action on the information. This workshop focuses on the key aspects of the following communications media, with respect to getting actionable information across to the audience:
- Short Form Writing :E-mails, memos and letters
- Long Form Writing : Reports & Proposals
- Speaking : Presentations & Verbal Reports
The emphasis is on identifying the portions where audiences tend to zoom in, such as recommendations in reports, and crafting your message to fit these key aspects, e.g. by writing recommendations which are specific, actionable and justifiable.
