PMS 001 – Coaching, Counselling & Mentoring: Performance Management System

Name: PMS 001 - Coaching, Counselling &amp; Mentoring: Performance Management System
SKU: 1948
Availability: InStock

Teachers

Dr Sobree bin Haji Ali

Category:

In-House Programs/ Performance Management/

Price

Duration: 2 Days

Lectures: InHouse

Certificate of Completion

INTRODUCTION

Coaching and counselling are two important aspects in the role of managers and trainers. They are two distinct and different aspects of “helping‟ people grow and develop.In the context of work, coaching and counselling will help people perform their work more effectively and efficiently. The will also help people live more fruitful and satisfying lives in the context of home and community. This workshop will focus on workplace coaching and counselling and will also cover aspects on mentoring in an organisation

Objective

Recognise the importance of mentoring in an organisation.
Recognise where a coaching and counselling stance may be appropriate
Conduct coaching and counselling discussions in a both supportive and non-directive manner

Recognise situations where either work or non-work difficulties or problems are hindering full utilisation and development of an individual’s talents.
Recognise situations where advice from a specialist would be needed.

Who should attend?

Training managers, officers, and executives who are currently and/or may be involved in staff counselling in the future

CURRICULUM

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Day One

Module 1: Performance Management Cycle

seminar

Performance planning – performance

Module 2: Monitoring

seminar

Performance review/assessment
Performance rewarding

Module 3: Introduction to Coaching and Feedback In Performance Management

seminar

Coaching and feedback is a catalyst for continuous improvement
What are the benefits of good coaching?
Qualities of a good coach
Using the GROW model to structure a coaching session
Examples of useful questions when using GROW
Different types of coaching-Ask-Tell Repertoire Skill/Will Matrix-Different People
Need to be given different forms of coaching
Applying the Skills/Will Matrix guidelines
Coaching roadblocks: Dealing with reluctance from the Coached
Applying the Skills/Will Matrix – “Delegate”
Blocks to coaching
Coaching principles – Focus on behaviour, not psyche