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PDM 017- Good Positive Mindset: Overcoming Challenges and Stress in the New Normal

PDM 017- Good Positive Mindset: Overcoming Challenges and Stress in the New Normal

Teachers
Dr. Alvin
Category:
In-House Programs / Personal Development / Softskills /
PDM 017- Good Positive Mindset: Overcoming Challenges and Stress in the New Normal

Duration: 2 Days
Lectures: InHouse
Certificate of Completion

INTRODUCTION

In these challenging times of the New Normal, we see companies closing down, people losing their jobs and the economy going through a slowdown. No one knows what to expect in the near future, We cannot control What’s Happening around us but we can control what happens inside us. We can manage our thoughts, feelings and actions.

Objectives

  • To help you to get through the slowdown period.
  • To guide you in staying positive when work starts again.
  • To share with you how you can use your mind to overcome challenges.

Target Participants

All level of staff is welcoming to participated in this program.

Methodology

  • Practical sessions with fun tools
  • Lectures
  • Activities
  • Videos that enhances and retain learning

CURRICULUM

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Day One

  • Appreciating your workplace colleagues and external customers
  • Leveraging on the different types of workplace communication
  • Values inherent in a service-oriented organization (external and inter-dept)
  • Intrinsic and extrinsic factors in communicating with customers
  • NLP strategies to connect with different personalities at the workplace

  • Determining your interpersonal aptitude and EQ
  • Results-driven tactics to connect better with others
  • Traits of excellent interdepartmental relationship in model organizations
  • Elements of verbal & non-verbal communication other programs won’t tell you
  • Objectives and approaches in building internal & external rapport
  • Hands-on group activities

Day Two

  • Applying the 4 psychological imperatives in negotiation
  • Linking excellent negotiation with hidden behavioral traits & tactics
  • Validating your negotiation style using the 2-filter technique
  • Improving your interpersonal touch through the 3-sided mental map
  • NLP insights towards being a persuasive negotiator

  • Devices and deliverables in telephone call handling
  • Rectifying the most common mistakes other telephone skills programs make
  • Techniques and tactics to psychologically connect through the phone
  • Effective and applicable complaints-handling using the 3C method
  • Obstructions and obstacles in really making each call count
  • Hands-on group activities

About Instructors

Dr. Alvin
- Certified Practitioner of NLP - Master of Business Administration - Diploma in Psychological Counselling - Diploma in Stress Management