HRM 007 – Work from Home KPI Strategy

HRM 007 – Work from Home KPI Strategy

Teachers
Haliza A Hamid
Category:
Human Resource/ Human Resource Management/ In-House Programs/
D4 (1)

Duration: 2 Days
Lectures: InHouse
Certificate of Completion

INTRODUCTION

Every organization requires tools to define and measure progress towards their goals. The implementation of KPI (Key Performance Indicators) is essential to drive business success. KPIs are used to measure business health (both financial and non-financial aspect). KPIs also ensure that individuals at every level of the organization are working towards the same goals and strategies.

 

This practical workshop is designed to help managers and executives to design, develop and implement winning KPIs during working from home situations.

Objective

  • Define KPI and various terms used in KPI discussion – KRAs, KRIs and CSFs
  • Describe Strategic Alignment Pyramid and Strategy Map and Strategy Canvas (common tools used for strategy development)
  • Describe Customer-Supplier Relationship Matrix and define IFR for each customer and identify gaps against current performance
  • Identify improvement opportunity to be KPIed and application of SMART attributes in the development of KPI
  • Implement winning KPI and develop appropriate progress monitoring and reporting system for KPIs developed

Describe reasons why KPI failed and how to address them proactively

  • Know how your performance contributes to the success of the organization
  • Be familiar with the different components of the PMS
  • Practice on how to use Performance appraisal Form (Sample Form)

Who should attend?

  • Manager at all Function Level
  • Heads of Department
  • Human Resource Professionals
  • Executive Secretaries
  • Administrative Assistants and etc.

2 Days Training Module

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Day One

  • Terms clarified
  • Defining KPI
  • Benefits of KPI
  • KPI as performance tools and the “carrot”
  • KPI classification and weightings (financial and non-financial)
  • KPI dashboard
  • Strategic Alignment Pyramid – the steps of linking KPI to organization goals and vision
  • Introduction to Strategy Map
  • Introduction to Strategy Canvas
  • Case studies

  • Describe why do we exist – as organization, department and job position
  • Name our customers (dept, individual and external)
  • Define customer expectation IFR (Ideal Final results) for each customer by facilitating cross-functional dialog
  • Mapping Customer-Supplier Matrix
  • Identify gaps against current performance
  • Identify improvement areas in customer satisfaction, internal processes and learning & growth
  • Select areas to be KPIed
  • Identify gaps against current performance
  • Identify improvement areas in customer satisfaction, internal processes and learning & growth
  • Select areas to be KPIed

Day Two

  • Five steps to develop effective KPI
  • Introduction to KPI template
  • Defining KRAs and CSFs
  • The SMART attribute of KPIs
  • Good KPI vs Bad KPI
  • Defining each KPI element
  • Applying measures and targets and to each KPI developed
  • KPI weightings for financial and non-financial
  • Communicating KPI established and its progress

  • Project Management basics
  • Process Mapping, Pert Chart and Gannt Chart
  • 16 lessons in implementing winning KPI
  • KPI system implementation road map

Daily and weekly monitoring and reporting using templates, graphical presentations and charts

  • KPI review sessions
  • Evaluating KPI effectiveness
  • Why KPI failed and how to address them pro actively

About Instructors

Haliza A Hamid
- Competency Mapping with TNA - Conducting Effective Performance Appraisal - Succession Planning