Introduction
This program is to develop and to guide staff in collaboration with industry experts in the effort to create more competitive and working skills as well as increase the confident levels in current industry needs.
CWS 024 – Communication & Networking Skills
CWS 024 – Communication & Networking Skills
Objectives
- At the end of this program, the participants:
- Will be exposed to group and individual challenges, assignments, discussions, quizzes, games, lectures and presentations.
- Will also go through a host of surveys and profiling tools that will give great insights into their leadership capabilities, communication skills, prioritization abilities and their personality.
- Will have a better path in managing time, making decisions and solving problems individually and in team efforts.
- Will be exposed to a better grooming and professional office etiquette besides to be aware on the health and threat to the environment scenarios
Who Should Attend?
- All Staff
- Officers
CURRICULUM
Day One (9.00 AM - 5.00 PM)
- Introduction and ice breaking
- Important SOP during The New Normal
- Pre test
- SWOT ANALYSIS – Finding weakness and challenges in daily routines
- DISC Personality test – survey to be completed
- Why do we need communication?
- What is effective communication?
- What is your understanding
- Common communication barriers to effectiveness
- Important factors in messages
- 4 Questioning techniques
- Movie
- Keys for Listening Success
- Characteristics of good listeners
- Difference between Left brain and Right brain
- A puzzle will be given
- Group discussion to come out with statements of left brain and right brain.
- Marks will be given.
- 3 Learning Factors
- Face to face channels
- Online channels
- Media
- The risk
- The challenges
- Practical – best way to enlarge communications and networking circles
Day Two (9.00 AM - 5.00 PM)
- Making sense of professional images
- Professional images
- Meaning Of Etiquette
- Workplace and Business Etiquette
- 3 Learning Factors
- Aspects to Consider
- Skincare & Nails care
- Types of events
- Formal dressing
- Smart casual dressing
- 3 piece suits
- Shoes and socks for men
- Neck tie and shirts
- Shoes for ladies
- Tudung, head gear and brooches
- Uniforms
- Understanding Your Face, Face Shape, Facial Characteristics And Right Hairstyle (both men and women)
- Sunglasses (for both men and women)
- Sunglasses
- 3 Learning Factors
-
- Positive mind towards problems
ØMind challenge – are you a positive thinker person?
- Using the cycle of PDCA
- Application of PDCA in solving the weaknesses and challenges
ØGather more information
ØMaking fast decisions
ØFollow up after implementing situations
- Presentation
- Group challenging challenges
- 3 Learning Factors
About Instructors
Zalina Zainal Abidin
- Professional Office Management Skills
- Achieving High Performance Skills for Clerical
- Customer Service the Heart of Organisation