The working world involves the constant use of verbal of communication. Speaking is easy to do. The question is this – when you speak does it impact the listener? Do they follow your words and do as you wish them to? Do you get the desired result? Also, do you walk away from conversations knowing that you have done your best? In the business world, impactful speaking being aware of factors such purpose, the audience’s needs and grammar. It goes beyond memorizing a few formulas. The subtle awareness of these area allows speakers to carry themselves with confidence and always be successful in verbal interaction. This is an activity-based program that allows participants to experiment and improve their speaking skills.
CWS 012 – Effective Communication Skill
CWS 012 – Effective Communication Skill
INTRODUCTION
OBJECTIVES
At the end of the course participants will be able to:
- To understand their strengths and weakness when speaking in English
- To learn about grammar and use it to form proper sentences
- To improve pronunciation
- To be able to introduce themselves and other professionally
- To be able to present reports and speak at meetings confidently
- To be able to ask and give opinions using grammatically correct sentences
- To be able to prepare the points they want to use when speaking in an impactful manner
WHO SHOULD ATTEND?
This course was designed for Executives, Managers, Head of Departments and all staff.
FEEDBACK
- Good, helpful and interactive training.
- Mrs. Sheela is knowledgeable, very helpful and friendly.
METHODOLOGY
The focus will be on learning and
discovering different items and then
applying them. This will be done through a
series of:
• Short Lecture Sessions
• Brainstorming
• Role Playing
• Case Studies
• Exercises And Activities
2 DAYS TRAINING CONTENT
Day One (9am - 5pm)
- What kind of speaker are you?
- Understanding your strengths and weaknesses
- Can bad grammar affect communication?
- Communication basics and why audience analysis is necessary
- Use active sentences when speaking
- Transitions for better understanding
- Questions
A.YES or NO questions
B.WH- questions
C.Using questions to test listener’s understanding obtain information and confirm facts
- Common Malaysian errors
- Pronunciation
A.Difficult words
B.Words endings
- Networking
A.Phrases to introduce self others
B.Ways to ask for clarification
C.Role playing for networking session
- Professional Telephone Skills
A.Making and answering calls
B.Handling enquiries
- Conducting meetings
- Asking and providing opinions
- Agreeing, disagreeing politely and partial agreement
- Providing short updates at meetings using S. T. A. R. (Situation, Task, Action, and Results)
- Role playing different types of meetings
- Forum – Asking, Giving, Agreeing and Disagreeing with opinions
Day Two (9am - 5pm)
- Addressing Fears
A.Identifying and addressing fears
B.Using NLP / creative visualization to overcome fears
C.Understanding traits of a good speaker
- Audience Analysis
A.Knowing your audience
B.Understanding barriers to communicating (e.g., jargon)
- Presentations Tips
A.Becoming aware of the appropriate tone, intonation and stress patterns
B.Using the right body languages
- Compensation Devices
A.Correcting what was said
B.Rephasing
- Exploring Listening Skill
A.Identifying good listening skills
B.Practicing active listening verbal and nonverbal tools
- Asking good questions – Open Close, Probing, Checking for Understanding
- Dealing with complaints / delivering in bad news
- Providing positive reinforcement and avoiding negative feedback
- Changing the topics and using fillers when necessary
- Understanding the use of stories, analogies and quotes
- Identifying and predicting audience needs
- Ways of organizing points and elaborating
- Creating attention – grabbing openings and closings
- Role playing – presenting to stakeholders / promoting products
- Dos and don’ts for Q & A
- Group presentation on persuasion
About Instructors
Sheela Prabhakaran
- Business English Writing
- English for Business Communication
- Undergraduate Skills Programme