CRM 006 – Customer Service for Frontliners, 17 & 18 January 2024

INTRODUCTION

Today’s customers are a fast-moving, demanding crowd. They are looking for products and services that are proven yet innovative. They want information at their fingertips. With the right Customer Service management solutions in place, we can help organizations to build and nurture lasting one-on-one relationships with customers. Thus, it enhances the business efficiencies and profitability.

This course will give the participants the idea of getting the right methods how to handle the customer relations as front liners and solve any problem successfully.

At the end of this program, the participants:

• To establish excellent customer care culture; develop good working attitudes and personal etiquettes
• To understand the elements of successful customer communication and improve skills in this area
• To improve time management so we have more time to assist customers.

• To move away from comfort zone and upgrade the skills and improvements in life.
• To learn the root cause analysis and solve problems
• To understand the creative and analytical way how to plan a new proposals for customers.
• To practice team work and relations improvement.