ADC 007 – Unlocking Key Skills For Administrative Professional

ADC 007 – Unlocking Key Skills For Administrative Professional

Teachers
Haliza A Hamid
Category:
Admin & Clerical/ In-House Programs/ Professional Development Skills/
Developing Positive Attitudes & Habits For Administrative Professional

Duration: 2 days
Lectures: InHouse
Certificate of Completion

INTRODUCTION

  • The role of administrative professionals is vital in every organization. They help to ensure the smooth running of meetings and events, solve problems along the way, and in doing so utilize the current office technology for optimum productivity as well as educating others around them.
  • This 2 days workshop will focus on building four key competencies needed by today’s administrative professionals – meeting and event preparation and coordination, problem solving skills & continuous improvement, managing office technology and educating others & delegation.

Objectives

  • Apply Project Management concept in managing and coordinating non-routine/special events and meetings.
  • Facilitate effective meetings from constructing agenda to minutes taking.
  • Use various tools such as Pert Chart, Gantt Chart, Mind Maps, Affinity Diagrams and brainstorming techniques to generate ideas and facilitate executions.
  • Manage office technology namely projectors, laptops, PowerPoints and images to ensure smooth coordination of meetings involving presentations and briefings.

Who Should Attend?

  • Employees in the support and supervisory functions including secretaries
  • Personal assistants
  • Supervisors
  • Team leaders
  • Executives
  • Managers

Methodology

  • Interactive lectures
  • Short Lectures/Presentations
  • Group Discussions
  • Individual/Group Presentations

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Day 1

  • Routine vs non-routine meeting and event.
  • Project Management approach for non-routine events.
  • Mapping processes with Pert Chart
  • Charting milestones with Gannt Chart.
  • Use brainstorming and mind mapping tools to generate ideas.
  • Document project post-mortem for continuous improvement.
  • Tips for facilitating effective meetings – writing agenda to minutes taking.

  • Listing current problems and opportunities for improvement.
  • Use Impact vs Effort matrix to map all problems, and identify “low hanging fruits”.
  • Define a problem in a structured way by describing the IFR (ideal Final Results).
  • Setting a target using SMART attribute.
  • Use the PDCA approach to problem solving.
  • List action plans for improvement and evaluate effectiveness.
  • Close problem solving projects by documenting success stories and learnings.

Day 2

  • MS Office tips to improve work productivity.
  • Using email application for storing contact database, scheduling tasks, setting reminders and issue meeting invitations.
  • Key tips for setting up presentations meetings – tips on setting up projectors, ppt slides and images, sound system, pointers and wireless mouse & keyboards.

  • The importance of educating others to improve work productivity in administrative functions
  • Identify “what” and “to whom” to delegates
  • Approach in educating others before delegating – templates, templates, guidelines, flowchart, one-on-one coaching, short briefings, and FAQ references.
  • Using GROW models in coaching others.
  • Assessing readiness before delegating

About Instructors

Haliza A Hamid
- Competency Mapping with TNA - Conducting Effective Performance Appraisal - Succession Planning