INTRODUCTION Today’s customers are a fast-moving, demanding crowd. They are looking for products and services that are proven yet innovative. They want information at their fingertips. With the right Customer Service management solutions in place, we can help organizations to build and nurture lasting one-on-one relationships with customers. Thus, it enhances the business efficiencies and […]

PENGENALAN Program ini adalah bertujuan memberikan kesedaran dan pendedahan kepada peserta program berkaitan dengan  aspek pengurusan fail dan rekod di dalam sesebuah organisasi mengikut akta dan pekeliling yang telah ditetapkan.  Program ini secara khususnya adalah untuk meningkatkan dan menambah pengetahuan asas dan kemahiran peserta program ini untuk menguruskan rekod-rekod dan fail- fail di dalam sesebuah […]

INTRODUCTION Well written reports result in cost and time savings as both technical and non-technical readers can quickly get actionable information from a single report.  Decision makers and other readers can quickly understand the benefits of a successful implementation of the report recommendations. BENEFITS: Connect to readers by empathizing with their needs Improve decision making […]

INTRODUCTION Secretaries and administrators represent a special group of personnel who connects the organization’s management with other stakeholders – whether they are inside or outside the organization. Being a critical part of the organization, they need to be aligned and able to align others to the organization’s objectives and plans. They also must have certain […]

PENGENALAN Tugas yang berkaitan dengan pengurusan inventori dan stor adalah berbeza mengikut saiz dan jenis syarikat. Pengurusan inventori dan stor yang berkesan adalah tanggungjawab yang penting, kerana stor tidak menjual barangan yang mereka kendalikan, hanya menyimpannya atau menyediakan perkhidmatan logistik sehingga barangan dihantar kepada pelanggan yang dimaksudkan. Prosedur dan sistem kawalan stok serta fungsi pengambilan […]

PENGENALAN Ramai pegawai dalam mana-mana organisasi mengambil mudah mengenai kepentingan dokumen seperti surat rasmi, memo dan emel. Namun apabila diberikan tugasan bagi menyediakan dokumen berkenaan, hasilnya kadangkala tidak seperti yang dijangkakan. Realitinya, dokumen mudah ini membawa beban berat sebagai wakil organisasi dalam proses komunikasi tulisan. Oleh yang demikian, kemahiran penyediaan dokumen rasmi pengurusan yang berkesan […]

INTRODUCTION A general understanding of Finance for Non-Financial Managers is needed in any business environment where individuals have to manage budgets or costs and to take responsibility for revenue or expenditure. With the increasing emphasis on business results it is necessary for every manager to know and understand some of the techniques and actions necessary […]

Introduction 5S is much more than just “housekeeping”. Housekeeping and an organized workplace are the results of 5S, but the real purpose of 5S is to uncover errors and problems more quickly. Implementing 5S at the same time will enhance Productivity and Safety as well.”. Objectives At the end of this course the participants will […]

Introduction This 2 – day training programme on the main laws in Occupational Safety and Health touches on the salient provisions of the main 2 Acts of Parliament i.e. The Factories And Machinery Act 1967 (F.M.A.) and the Occupational Safety And Health Act 1994 (O.S.H.A.). Besides the main laws the training will also deal with […]

Introduction In our daily work lives, we face the prospect of having too little time and too many things to accomplish.  Juggling the daily stresses of family and work requires us to continuously cope with whatever workloads that are being thrown at us.  In our daily interaction with others, we also face stresses due to […]