Introduction In managing people effectively, using delegation is an important tool. This 2-day workshop is specially designed to equip the leader/manager for his challenging role as changes to the industry nowadays happen very quickly. Special attention is made to the communication & delegation aspects and the “win-win” situations they can position for. There will be […]
INTRODUCTION Secretaries and administrators represent a special group of personnel who connects the organization’s management with other stakeholders – whether they are inside or outside the organization. Being a critical part of the organization, they need to be aligned and able to align others to the organization’s objectives and plans. They also must have certain […]
INTRODUCTION For most organizations, identifying and retaining talent is the key to their continued growth and success. But with recruitment falling short of solving the overall problem, companies increasingly are looking to develop and implement succession planning strategies as a means of ensuring highly qualified employees are recruited and developed to fill every strategic role […]
Introduction Stress is a prevalent issue in today’s fast-paced world, affecting individuals personally and professionally. This two-day course is designed to equip participants with practical tools and strategies to effectively manage stress. In addition to stress management techniques, this course emphasizes the importance of prioritization, innovation and strong communications in reducing stress and achieving personal […]
INTRODUCTION Secretaries and administrators represent a special group of personnel who connects the organization’s management with other stakeholders – whether they are inside or outside the organization. Being a critical part of the organization, they need to be aligned and able to align others to the organization’s objectives and plans. They also must have certain […]
INTRODUCTION Today’s customers are a fast-moving, demanding crowd. They are looking for products and services that are proven yet innovative. They want information at their fingertips. With the right Customer Service management solutions in place, we can help organizations to build and nurture lasting one-on-one relationships with customers. Thus, it enhances the business efficiencies and […]
INTRODUCTION Facilities Management is strategic and timely planning Asset Management to achieve a satisfactory level of service delivery. Objective Plan , monitor and control the timely execution of the activities and services from the Commencement Date until the end of the contract Track and monitor the progress of the activities and services
INTRODUCTION Today’s customers are a fast-moving, demanding crowd. They are looking for products and services that are proven yet innovative. They want information at their fingertips. With the right Customer Service management solutions in place, we can help organizations to build and nurture lasting one-on-one relationships with customers. Thus, it enhances the business efficiencies and […]
INTRODUCTION Facilities Management is strategic and timely planning Asset Management to achieve a satisfactory level of service delivery. Objective Plan , monitor and control the timely execution of the activities and services from the Commencement Date until the end of the contract Track and monitor the progress of the activities and services Manage resources more […]
INTRODUCTION English Proficiency for Support Staff takes into consideration the needs of Malaysian adults who fall into this category. On top of covering the skills of reading, writing, speaking and listening, it contains the necessary elements of grammar and communication. It is vital for all participants to understand how communication is part and parcel of language. […]
PENGENALAN Ramai pegawai dalam mana-mana organisasi mengambil mudah mengenai kepentingan dokumen seperti surat rasmi, memo dan emel. Namun apabila diberikan tugasan bagi menyediakan dokumen berkenaan, hasilnya kadangkala tidak seperti yang dijangkakan. Realitinya, dokumen mudah ini membawa beban berat sebagai wakil organisasi dalam proses komunikasi tulisan. Oleh yang demikian, kemahiran penyediaan dokumen rasmi pengurusan yang berkesan […]
Objective At the end of this training session, among others, participant will be able to: Review the Common Training process Flow Understand The important of Training Need analysis Build up the TNA framework activities Choosing appropriate TNA methodology that suite to their organization Understand the role of evaluator Understand the TNA Operational, individual, Competencies and […]