INTRODUCTION Today’s customers are a fast-moving, demanding crowd. They are looking for products and services that are proven yet innovative. They want information at their fingertips. With the right Customer Service management solutions in place, we can help organizations to build and nurture lasting one-on-one relationships with customers. Thus, it enhances the business efficiencies and […]
INTRODUCTION Facilities Management is strategic and timely planning Asset Management to achieve a satisfactory level of service delivery. Objective Plan , monitor and control the timely execution of the activities and services from the Commencement Date until the end of the contract Track and monitor the progress of the activities and services Manage resources more […]
INTRODUCTION English Proficiency for Support Staff takes into consideration the needs of Malaysian adults who fall into this category. On top of covering the skills of reading, writing, speaking and listening, it contains the necessary elements of grammar and communication. It is vital for all participants to understand how communication is part and parcel of language. […]
PENGENALAN Ramai pegawai dalam mana-mana organisasi mengambil mudah mengenai kepentingan dokumen seperti surat rasmi, memo dan emel. Namun apabila diberikan tugasan bagi menyediakan dokumen berkenaan, hasilnya kadangkala tidak seperti yang dijangkakan. Realitinya, dokumen mudah ini membawa beban berat sebagai wakil organisasi dalam proses komunikasi tulisan. Oleh yang demikian, kemahiran penyediaan dokumen rasmi pengurusan yang berkesan […]
Objective At the end of this training session, among others, participant will be able to: Review the Common Training process Flow Understand The important of Training Need analysis Build up the TNA framework activities Choosing appropriate TNA methodology that suite to their organization Understand the role of evaluator Understand the TNA Operational, individual, Competencies and […]
PENGENALAN Ramai pegawai dalam mana-mana organisasi mengambil mudah mengenai kepentingan dokumen seperti surat rasmi, memo dan emel. Namun apabila diberikan tugasan bagi menyediakan dokumen berkenaan, hasilnya kadangkala tidak seperti yang dijangkakan. Realitinya, dokumen mudah ini membawa beban berat sebagai wakil organisasi dalam proses komunikasi tulisan. Oleh yang demikian, kemahiran penyediaan dokumen rasmi pengurusan yang berkesan […]
Objective Beginner: Microsoft Excel Basic course will equip you with hands-on knowledge to create and develop Microsoft Excel worksheets, perform simple calculations and to create a simple chart. The course provides all necessary foundational skills on this topic. Methodology Work with functions. Work with lists. Analyze data. Visualize data with charts. Visualize Data with Charts […]
INTRODUCTION It is important to understand that, organization handle problematic employees in many situations differently and not all HR personnel, supervisors or even HOD have a knowledge on counseling. Most of minor misconduct required counseling session in the initial stage. The purpose of this training is to provide proper techniques and steps we use in […]
INTRODUCTION In the current environment, digital marketing is an important strategy for any organization especially if they are targeting the younger generation. As such, it is important for organizations to make use of digital marketing in generating leads and turning those leads into sales. This program seeks to help participants to understand more about social […]
INTRODUCTION Interpersonal and communication skills are essential for all aspects of our business and private lives. This course is for individuals, team leaders and managers who need to and want to ensure that they are maximizing their ability to communicate and work with others, avoiding conflict and disharmony. The program allows you to identify and […]
INTRODUCTION The working world involves the constant use of verbal of communication. Speaking is easy to do. The question is this – when you speak does it impact the listener? Do they follow your words and do as you wish them to? Do you get the desired result? Also, do you walk away from conversations […]
Pengenalan Pada bulan September 1999, YB Menteri Sumber Manusia telah melancarkan Kod Amalan Pencegahan dan Pembasmian Gangguan Seksual Di Tempat Kerja. Kod Amalan ini dibuat bagi memberi garis panduan kepada majikan tentang bagaimana mencegah dan membasmi gangguan seksual di tempat kerja. Ini adalah kerana, jika gangguan seksual dibenarkan atau mudah berlaku di tempat kerja, maka […]