INTRODUCTION Customer is always right”. This is a common statement in customer service where customer‟s satisfaction is a priority. The salesperson must equip themselves with interpersonal skill to build a […]
Introduction How confident are you or your employee in the knowledge of business etiquette? Have you ever been embarrassed by not knowing quite the right handle yourself in social situations? […]
INTRODUCTION First aid is the provision of initial care for an illness or injury. It is usually performed by non-expert, but trained personnel to a sick or injured person until […]
PENGENALAN Untuk mengurangkan kadar kemalangan dan kematian atas jalan raya. Untuk menghalang kemalangan dengan mengenal pasti risikonya – kawasan sekeliling/ sikap/ kekurangan maklumat. Objektif Diakhir sesi latihan ini, peserta akan dapat mempelajari: Mempersiap pemandu dengan gaya pemanduan […]
Introduction 5S is much more than just “housekeeping”. Housekeeping and an organized workplace are the results of 5S, but the real purpose of 5S is to uncover errors and problems […]
Introduction Stress in the workplace is an increasingly important issue. It is costly to both individuals and organizations. It narrows our ability to think clearly and function effectively. Stress can […]
PENGENALAN Tugas yang berkaitan dengan pengurusan inventori dan stor adalah berbeza mengikut saiz dan jenis syarikat. Pengurusan inventori dan stor yang berkesan adalah tanggungjawab yang penting, kerana stor tidak menjual […]
PENGENALAN Untuk mengurangkan kadar kemalangan dan kematian atas jalan raya. Untuk menghalang kemalangan dengan mengenal pasti risikonya – kawasan sekeliling/ sikap/ kekurangan maklumat. Objektif Diakhir sesi latihan ini, peserta akan dapat mempelajari: Mempersiap pemandu dengan gaya pemanduan […]
PENGENALAN Ramai pegawai dalam mana-mana organisasi mengambil mudah mengenai kepentingan dokumen seperti surat rasmi, memo dan emel. Namun apabila diberikan tugasan bagi menyediakan dokumen berkenaan, hasilnya kadangkala tidak seperti yang […]
INTRODUCTION This course introduces participants to the basics of Microsoft PowerPoint Participants will learn to create a simple presentation by adding & modifying text, simple graphics and printing the presentation […]
INTRODUCTION Secretaries and administrators represent a special group of personnel who connects the organization’s management with other stakeholders – whether they are inside or outside the organization. Being a critical […]
NTRODUCTION Well written reports result in cost and time savings as both technical and non-technical readers can quickly get actionable information from a single report. Decision makers and other readers […]