Objective Intermediate: Microsoft Excel Intermediate course will equip you with hands-on knowledge to leverage the power of data analysis and presentation in order to make informed, intelligent organizational decisions. Advanced: This advanced Excel course syllabus is designed for the intermediate Excel user who desires to learn more advanced skills. Learn the most advanced formulas, functions, […]
Objective Beginner: Microsoft Excel Basic course will equip you with hands-on knowledge to create and develop Microsoft Excel worksheets, perform simple calculations and to create a simple chart. The course provides all necessary foundational skills on this topic. Intermediate: Microsoft Excel Intermediate course will equip you with hands-on knowledge to leverage the power of data […]
Introduction Starting on 1 January 2023, the Employment Act 1955 has been amended to come into effect. This amendment will have a big impact especially on employers. Amendments have also been made to Schedule 1 of the Act which causes the scope of the Act’s coverage of workers in Peninsular Malaysia to be wider. Therefore, […]
INTRODUCTION The working world involves the constant use of verbal communication. Speaking is easy to do. The question is this – when you speak does it impact the listener? Do they follow your words and do as you wish them to? Do you get the desired results? Also, do you walk away from presentations and […]
INTRODUCTION English Proficiency for Support Staff takes into consideration the needs of Malaysian adults who fall into this category. On top of covering the skills of reading, writing, speaking and listening, it contains the necessary elements of grammar and communication. It is vital for all participants to understand how communication is part and parcel of language. […]
PENGENALAN Program Defensive Driving dilaksanakan untuk mengurangkan risiko kadar kemalangan dan kematian atas jalan raya serta menghalang kemalangan dengan mengenal pasti risikonya – kawasan sekeliling/sikap/kekurangan maklumat. Objektif Diakhir sesi latihan ini, peserta akan dapat mempelajari: Mempersiap pemandu dengan gaya pemanduan yang akan mengurangkan kadar risiko semasa memandu. Kursus ini direka untuk mengubah tabiat pemandu sewaktu memandu kenderaan. Kebanyakkan pemandu mempunyai sikap pemanduan […]
PENGENALAN Ramai pegawai dalam mana-mana organisasi mengambil mudah mengenai kepentingan dokumen seperti surat rasmi, memo dan emel. Namun apabila diberikan tugasan bagi menyediakan dokumen berkenaan, hasilnya kadangkala tidak seperti yang dijangkakan. Realitinya, dokumen mudah ini membawa beban berat sebagai wakil organisasi dalam proses komunikasi tulisan. Oleh yang demikian, kemahiran penyediaan dokumen rasmi pengurusan yang berkesan […]
Introduction In managing people effectively, using delegation is an important tool. This 2-day workshop is specially designed to equip the leader/manager for his challenging role as changes to the industry nowadays happen very quickly. Special attention is made to the communication & delegation aspects and the “win-win” situations they can position for. There will be […]
INTRODUCTION Secretaries and administrators represent a special group of personnel who connects the organization’s management with other stakeholders – whether they are inside or outside the organization. Being a critical part of the organization, they need to be aligned and able to align others to the organization’s objectives and plans. They also must have certain […]
INTRODUCTION For most organizations, identifying and retaining talent is the key to their continued growth and success. But with recruitment falling short of solving the overall problem, companies increasingly are looking to develop and implement succession planning strategies as a means of ensuring highly qualified employees are recruited and developed to fill every strategic role […]
Introduction Stress is a prevalent issue in today’s fast-paced world, affecting individuals personally and professionally. This two-day course is designed to equip participants with practical tools and strategies to effectively manage stress. In addition to stress management techniques, this course emphasizes the importance of prioritization, innovation and strong communications in reducing stress and achieving personal […]
INTRODUCTION Today’s customers are a fast-moving, demanding crowd. They are looking for products and services that are proven yet innovative. They want information at their fingertips. With the right Customer Service management solutions in place, we can help organizations to build and nurture lasting one-on-one relationships with customers. Thus, it enhances the business efficiencies and […]