SLS 002 – State of the Art: Key Account Management
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Introduction Does most of your business derive from a selected number of key accounts? Do you have a sound business strategy for handling your key accounts, individually and as a [...]
Introduction This coaching programme equips the “internal-coach” with the necessary skills, competencies and knowledge required to effectively coach in their respective workplace. While the programme is aimed at enhancing work-place [...]
Introduction As a manager and front liner, you probably interact with customer service every day. But are you empowering with quality customer service suggestions? In this course, you'll discover the [...]
Pengenalan Pelanggan hari ini adalah orang ramai yang bergerak pantas dan menuntut. Mereka sedang mencari produk dan perkhidmatan yang terbukti lagi inovatif. Mereka mahukan maklumat di hujung jari. Dengan penyelesaian [...]
PENGENALAN Pelanggan hari ini adalah orang ramai yang bergerak pantas dan menuntut. Mereka sedang mencari produk dan perkhidmatan yang terbukti lagi inovatif. Mereka mahukan maklumat di hujung jari. Dengan penyelesaian [...]
Pengenalan Penjawat awam adalah muka depan atau tiang seri Kerajaan. Jika baik perkhidmatan maka baik lah imej Kerajaan. Di kala wabak covid 19 yang masih melanda Negara, cabaran penjawat awam [...]
Pengenalan Penjawat awam adalah muka depan atau tiang seri Kerajaan. Jika baik perkhidmatan maka baik lah imej Kerajaan. Di kala wabak covid 19 yang masih melanda Negara, cabaran penjawat awam [...]
Introduction Performance measurement development and KPI is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. [...]
PMS 003 – Human Resource Audit: Identifying Talents in your Organization
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INTRODUCTION Staff Retention Employee retention programs can help you protect your most valuable assets: your people. High turnover rates cost time and money and indicate that your organization is a [...]
