IINTRODUCTION
Customers are getting smarter in determining the ”value for money” products and services offered by producer and service provider at every corner of market. With globalization and flow of information, the choice is wider and competition stiffer. Producers and service providers has only one alternative to stay relevant in competitive market; satisfying customer’s needs while reaping attractive returns for their businesses. Achieving these objective simultaneously is critical.
This program will provide valuable knowledge and techniques to guide participants in fulfilling customer’s needs through suitable quality management systems and tools as business strategies.