CWS 012 – Effective Communication & Interpersonal Skills

CWS 012 – Effective Communication & Interpersonal Skills

Teachers
Eric Neoh
Category:
Communication (Writing & Speaking)/ In-House Programs/ Softskills/
EFFECTIVE COMMUNICATION AND INTERPERSONAL SKILLS

Duration: 2 Days
Lectures: InHouse
Certificate of Completion

Introduction

Communication is essential in everyday interactions among colleagues, friends and family. For communication to be effective, it is essential that parties to the communication understand and respond to each other. When we do not understand each other, frustration and anger can result, and dissatisfaction and politicking can arise

Objectives

  • Learn how to communicate professionally with colleagues and preserving self esteem and harmony in the work place
  • Understand how emotional maturity helps in regulating frustration and anger
  • Being effective in achieving outcomes through effective communication.

Who Should Attend?

  • All Executives
  • Officers
  • Administrators and support staff

CURRICULUM

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Day One

  • What is emotional intelligence?
  • Interpersonal skills audit
  • What is dysfunctional communication?

  • What is personality?
  • The different personality dimensions
  • Understanding your personality
  • Personality clashes

  • Communication that meets the needs of others
  • Team communication activity
  • Learning discussion
  • Understanding defensiveness

Day Two

  • Active listening
  • Reflection
  • Questioning
  • Giving and receiving feedback
  • Skills practice session and exercises

  • Body language
  • Tone of voice
  • Making sure your body and your words match

  • Discussion on learning points

  • Developing positive assertiveness
  • Practice assertive responses
  • Non verbal assertive behaviour
  • Saying ‘no’ and accepting ‘no’

  • Preserving self esteem in communication
  • Giving Constructive criticism
  • Giving praise

About Instructors

Eric Neoh
- Credit Officer Development Programs - Change Management - Effective Communication & Interpersonal Skills