INTRODUCTION
A secretary and PA is an important team member in an organization. This is because without a solid an undivided support from the secretaries and personal assistants, the smooth running of the organization will be severely affected. Because the office is the “nerve centre” of an organization where all activities start and is focused, the effectiveness of the administrative system can only be achieved if the administrative assistants understand and practice the principles of quality and continuous personal development.
This module has been put together to give an exposure to the secretaries and personal assistants to the concept of quality and personal development and to help them to look at their job from the wider perspective of the organization beyond their daily routine jobs.
With this exposure, it is hoped that they will be able to enhance their knowledge and skills and improve their work processes by “adding more value” so they will contribute to the efficiency and effectiveness of the entire organization where they work.
