ADC 004 – Secretarial Skill Enhancement

ADC 004 – Secretarial Skill Enhancement

Teachers
Wan Nurul
Category:
Admin & Clerical/ In-House Programs/ Professional Development Skills/
6 Reviews
D4 (1)

Duration: 2 Days
Lectures: InHouse
Certificate of Completion

INTRODUCTION

Secretaries and administrators represent a special group of personnel who connects the organization’s management with other stakeholders – whether they are inside or outside the organization. Being a critical part of the organization, they need to be aligned and able to align others to the organization’s objectives and plans. They also must have certain characteristics and abilities that ultimately can cause the organization (directly or indirectly) to be respected and recognized as a key market player

OBJECTIVE

  • Develop an understanding on the nature of challenges and opportunities that are present in today’s business world so as to have a better appreciation of their role in the business
  • Manage tasks and people more efficiently and effectively
  • Reflect and describe their key roles and competencies that will enable them to perform at the standard expected and required
  • Manage stress and develop a better work-life balance

METHODOLOGY

  • Mini lectures
  • Discussions
  • Presentations
  • Role Play
  • Case Study
  • Games
  • Video clips

CURRICULUM

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Day One

  • 2st Century Business – characteristics, challenges and opportunities
  • Your Organisation – vision, mission, objectives and core values
  • Do you walk the talk? What if you don’t? How would that impact your superiors, organisation and you?

  • Given the dynamic nature of business, let’s revisit, rethink and renovate your:
  • Key Responsibilities
  • Key Competencies

Management Elements – an introduction Tasks Performance – the essentials:

Time Managing

  • Time lost: Symptoms, causes and consequences
  • Time management tools via inculcating “Quality” mindset i.e. setting deadline, setting priorities, using time record sheet, delegation, managing workspace and documents

  • Problem-definition and nature
  • Problem-solving Techniques:
  • Fishbone
  • 5 Whys
  • Creative Thinking Tool

Decision-making Techniques

  • Pitfalls in making decision

Day Two

 

The People around You – their needs and expectations vs. your needs and expectations:

Symptoms of People-related Stress:

  • Cost of Workplace Stress
  • Tips: Stress Management
  • Tips: Conflict Management

  • Finding balance amongst different personalities
  • SEALOF (Speak, Emotions, Ask, Listen, Observe, Feedback)
  • Developing Team Spirit
  • Characteristics of a Winning Team
  • Model of Successful Teams

Making a Difference in the Organization – Victory Tree

About Instructors

Wan Nurul
Bachelor of Laws from Manchester Metropolitan University, UK Certified PSMB Trainers