INTRODUCTION
This programme is a special programme designed for QCC Team Leaders which will focus on three main aspects;
- QCC Background, concept and ideas
- Problem Solving Process
- Leadership and Supervision
QTY 005 – Effective QCC and 7 QCC Tools
QTY 005 – Effective QCC and 7 QCC Tools
Objectives
- Elaborate History of QCC in Japan, USA and Malaysia
- Identify Key Characteristics to Assure Success of QCC activities
- Name the QCC Organisation Structure
- Practice 7-Problem Solving Process
- Identify Key Methods to sustain QCC in an Organisation
Who Should Attend?
QCC Team Leaders
Methodology
- Lecture, self-analysis by answering structured questions.
- Group discussions and public speaking
CURRICULUM
Day 1
- Step 1 and Step 2
- Problem Identification and Problem Selection
Day 2
- Step 3 and Step 4
- Explore Causes and Data Collection/Analysis
- Step 5, Step 6 and Step 7
- Examine Results, Select Solutions and Develop
Developing Leadership Skills : Understanding the four(4) main Leadership Styles
- Styles 1 – Autocratic
- Styles 2 – Democratic
- Styles 3 – Participative
- Styles 4 – Delegating
Selecting and applying the appropriate Leadership Style to achieve the desired leadership impact
- Motivating Subordinates towards Higher Performance:
- What is motivation?