Quality is a collective effort. Give your expertise a boost in the principles and practices of quality improvement. This will include quality control, quality management for suppliers, and quality control of processes as well as final inspections. QA/QC operational activities like equipment efficiency assessments, accuracy of measurements, handling customer queries and complaints, mitigating quality issues, and actual experience in the development of quality professionally will be debated and disseminated to all staff.
QTY 003 – Total Quality Management, 19 & 20 June 2024
QTY 003 – Total Quality Management, 19 & 20 June 2024
RM 700.00
INTRODUCTION
OBJECTIVE
At the end of the course participants will be able to:
- Enlighten the meaning of quality and quality management system
- Understand Quality assurance and Quality control
- Determine those variables that have significant influence on quality
- Appreciate quality checkpoints
- Give an insight what total quality management ism in practical terms
WHO SHOULD ATTEND?
This course was designed for Managing Directors, General Managers, Managers, Executives, Supervisors, Line Leaders and all others who are involved in the implementation and maintenance of Total Quality Management.
CURRICULUM
Day One (9 am - 1 pm)
- What is Quality?
- Quality Assurance vs Quality Control
- Quality Gurus on what quality is
- Determining the variables that influence quality
- The scope for quality
- Supplier (Organization Relationship)
- Organization (Customer Relationship)
- Feedback for improvement
- Queries, complaints, compliments
- 1st party, 2nd party and 3rd party audits – necessity
Day One (2 pm - 5 pm)
- Leadership and commitment
- Organizational roles, responsibility and authority
- Quality policy and objectives
- Competence for quality
- Infrastructure for quality
- Measurement for quality
- Awareness and Communication
- Documentation
- Inspection and Audit for quality
- Review for quality
- Data analysis and evidence-based approach to decision making
- Plan-Do-Check-Act
- Risk management for quality
- Corrective action, preventive action & continual improvement
- Group presentation
- Closing