In managing people effectively using
delegation is an important tool. This program
is specially designed to equip the leader or
manager for his challenging role as changes
to the industry nowadays happen very quickly.
Special attention is made to the
communication and delegation aspects and
the “win-win” situations they can position for.
There will be role plays so that they can
practice what they have learnt.
PMS 005- The Art Of Delegating And Managing People Effectively 19 October 2023
PMS 005- The Art Of Delegating And Managing People Effectively 19 October 2023
RM 700.00
Introduction
Objectives
At the end of the workshop, you will have skills set which include:-
- Perform delegation activity effectively
- Understand types of behaviour patterns in order to manage people well
- Good communication skills
- Use goals for performance success
- Know how to motivate & inspire
- Know how to coach your team
- Develop teams for high performance
Targeted Participants
- Leader/Managers seeking to improve themselves & their team
Course's Content
Day One (9.00 AM - 1.00 PM)
- Leadership – know what to achieve
- Delegation – its role in high achievement
- Development of the team
- The essentials of delegation
- The importance of delegating the Right job for the Right individual at the Right time
- How to delegate effectively in a High performance culture
- Understanding empowerment
- Understanding the personalities and management style
- Know the strength and weakness of your style
Day One (2.00 AM - 5.00 PM)
- Using goals for your team
- Be in charge of service excellence
- Motivation and developing Trust
- Engaging your team members
- Getting their commitment
- Coaching for personal development
- Case studies & role play
About Instructors
Eric Neoh
- Credit Officer Development Programs
- Change Management
- Effective Communication & Interpersonal Skills