LDM 015 – Managing Problematic Employees, 13 & 14 September 2023

LDM 015 – Managing Problematic Employees, 13 & 14 September 2023

Teachers
Hj Azmi Hj. A Bakar
Category:
Leadership PP/ Public Programs/
RM 1,990.00
D4 (3)

RM 1,990.00

Duration: 2 Days
Lectures: De Palma Hotel
Certificate of Completion

INTRODUCTION

It is important to understand that, organization handle problematic employees in many situa-tions differently and not all HR personnel, supervisors or even HOD have a knowledge on coun-selling. Most of minor misconduct required counselling session in the initial stage.

The purpose of this training is to provide proper techniques and steps we use in the process of counseling and practice them in various situations.

OBJECTIVES

  • The Common problem create by the employees
  • Understand the misconduct and disciplinary cases
  • Understand the concepts of managing difficult employees.
  • Establish a proactive approach in selection & recruitment and training & development.
  • Identify the reasons for employee not performing at work
  • Measure the staff performance more objectively and effectively.
  • Learning how to conduct an effective domestic inquiry.

METHODOLOGY

  • Interactive lecture, Group discussion, case study and role play

2 DAYS TRAINING CONTENT

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Day One

  • Understand the organizational behavior
  • The impact against the performance and result
  • What is the common problem created by the employee

  • Minor and major misconduct
  • What is disciplinary action
  • Determining the punishment
  • Changing the Mindset

  • Who will take the action
  • What sort of punishment and the process of each punishment
  • Minor punishment Vs Major punishment
  • To punish or to educate
  • Procedures and policy on regulation
  • Superior roles in taking those action

  • Type of disciplinary action
  • The impact on those action against the performance and development
  • Warning letters
  • Domestic Inquiry
  • Common misconduct that needs for counselling

Day Two

  • What is disciplinary domestic inquiry (DDI)
  • Composition of DDI and their roles
  • Set-up of room for DDI
  • DDI Procedures

Appointment of the panel members – criteria

Preparing the witness and exhibits

Preparation of Prosecution / Presenting Officer

The roles and functions of the:

  • Panel Members
  • Witness
  • Secretary
  • Prosecution / Presenting Officer

The roles of the Chairman of DDI:

  • Opening
  • Introduction of panel
  • Evidence adduced at the DDI
  • Case process
  • Concluding the case

  • Mock DDI –practical hands on
  • The plea on the charges
  • Presentation of the charges
  • The line of questioning – leading question
  • Witness and exhibit
  • Recording of DDI notes

About Instructors

Hj Azmi Hj. A Bakar
- You're Hired! Smart Recruitment Selection Techniques - SHARP (Administrative Program) - Akta Kerja 1955