LDM 015 – Managing Problematic Employees

LDM 015 – Managing Problematic Employees

Teachers
Hj Azmi Hj. A Bakar
Category:
In-House Programs/ Leadership / Management/ Softskills/
Leadership1

Duration: 2 Days
Lectures: InHouse
Certificate of Completion

INTRODUCTION

All managers will have to deal with difficult employees during their careers. First, there will always be difficult employees. Second, it’s your job as the supervisors to deal with them. If you don’t deal the problem, it will only get worse.

This program has been designed to customize particularly in addressing the crucial element of communication and will give you all of the practical skills and solutions needed to know how to effectively deal with difficult people or staff

Objectives

  • The Common problem create by the employees
  • Understand the misconduct and disciplinary cases
  • The proper psychology and NLP approaches in communication with subordinate
  • Application of 5 Key principle and STAR feedback techniques as part of Counseling Techniques
  • Implement maintenance plans that are cost effective and aligned to the organizations strategic goals;
  • Improve performance by developing detailed specifications with service partners;
  • Establish an effective maintenance team.

Metodologi

  • Interactive Lecture
  • Group Discussion
  • Case study,
  • Presentation
  • Role Play

CURRICULUM

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Hari Pertama

  • Understand the impact against the overall business ROI
  • Challenges in managing employees
  • Aware on common staff attitude problems
  • Why difficult employee exist
  • Generation Y and Z

  • Minor and major misconduct
  • What is disciplinary action
  • Common misconduct
  • Absenteeism
  • Poor performance
  • Insubordination
  • Common issues in managing misconduct by HOD and superior
  • Sharing some of IR cases
  • Workshop: Group Discussion

  • Common steps in dealing with minor misconduct
  • What is counseling?
  • The counseling component
  • Simple techniques in doing counseling

  • Techniques in building rapport
  • Role play in building rapport

  • Using the 5 Key Principles in Counseling interaction
  • Applying simple counseling techniques
  • Role Play in conducting Counseling

Hari Kedua

  • Types of feedback
  • Using STAR approaches in providing Feedback
  • Practical exercise in providing feedback

  • Handling non performer
  • Dealing with insubordination
  • Issuing Warning Letters

  • When unfair dismissal occur

  • Unfair dismissal vs constructive dismissal
  • Termination procedures
  • Section 14 Employment Act
  • Case study and discussion

  • When and why to conduct DI
  • The DI flow and Process
  • Consequences of termination without DI
  • Case study and discussion

About Instructors

Hj Azmi Hj. A Bakar
- You're Hired! Smart Recruitment Selection Techniques - SHARP (Administrative Program) - Akta Kerja 1955