LDM 012 – Managing Generational Gaps in the Workplace

LDM 012 – Managing Generational Gaps in the Workplace

Teachers
Dr. Alvin
Category:
In-House Programs/ Leadership / Management/ Softskills/
Business People Meeting Corporate Digital Device Connection Concept

INTRODUCTION

In today’s workplace, the main challenge we find among different generations of workers relate to communication problems and a clash of personalities within the work team. If these are not solved, then employees will experience interpersonal tensions while the company faces productivity losses. This program can help you understand and overcome generational gap differences and conflicts through unique behavioural strategies.

Objective

  • Understand the psychology underlying each generation
  • Improve your communication with different generations
  • Overcome intergenerational conflicts at the office
  • Create a harmonious work environment for all generations

Methodology

30% interactive sharing by trainer, 50% experiential group activities, 20% group presentations

CURRICULUM

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Day One

  • The various personality traits found across each generation
  • Fun personality profiling tests to discover yourself deeper
  • How to know what is important to another person
  • 7 signs to discover the hidden character of someone else

Fun Generational Profiling, Case discussions, partner games

  • What someone really means when he / she says something
  • How to actively listen to someone younger / older
  • How to use body language to convey your ideas effectively
  • How to counsel your colleague from a different generation

Communication scenarios, live demo, group presentations

Day Two

  • How each generation handles anger and misunderstandings
  • What to say and what not to say in any conflict
  • Making peace after a conflict: pathways and pitfalls
  • Maintaining mutual respect among the generations

Role-plays, group challenges, partner assignment

  • How to create a harmonious intergenerational team
  • The psychological basics of office colour, layout & deco
  • Which type of office culture is best for all generations
  • How to create intergenerational relationships that can last

Psychological activities, action plans, group presentations

About Instructors

Dr. Alvin
- Certified Practitioner of NLP - Master of Business Administration - Diploma in Psychological Counselling - Diploma in Stress Management