Debt collection is a tricky problem, and you have definitely faced it before. In your normal business dealings, you have probably encountered customers who innocently do not pay when they are supposed to. Clearly, aggressive collection on such customers will unnecessarily create ill will. In fact, the typical customer will be embarrassed over not making the required payment on time. Then, there is the other customer—the one who deliberately avoids or delays payment. This type of customers can ruin your business. Somehow, you must distinguish between the two, and you must resolve the debts. In this course, you will learn how to do that and learn proven techniques to turn a late-paying customer into a loyal customer.