CWS 020- Communication Skills Program

CWS 020- Communication Skills Program

Teachers
Hj Azmi Hj. A Bakar
Category:
Communication (Writing & Speaking)/ In-House Programs/ Softskills/
EFFECTIVE COMMUNICATION AND INTERPERSONAL SKILLS

Duration: 2 Days
Lectures: In House
Certificate of Completion

Introduction

Communication skills are an essential element every employee and manager must have as part of their standard tool set. In this course, through interactive workshops, self-assessments, role playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication.

Objectives

  • Practical understanding of how people communicate
  • Develop and strengthen your communication skills
  • Discover why people communicate in different styles
  • Achieve results in your communications with others
  • Build collaborative relationships that emphasize trust and respect
  • Communicate effectively using simple, concise and direct language
  • Enhance your active listening skills to anticipate and avoid common misunderstandings
  • Foster cross-cultural understanding in your workplace
  • Eliminate the roadblocks that undermine your ability to communicate effectively

Targeted Participants

  • All executives and non executives .

Course's Content

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Day One (9.00 AM - 5.00 PM)

  • The communication process
  • Communication styles
  • Active listening: seeking to fully understand the other person
  • 2 way communication

  • Determining outcomes and results
  • Soliciting feedback
  • Matching intentions and results

  • Figuring out what to say and the best way to say it
  • Paying attention to verbal and nonverbal cues

  • Creating value in your conversations
  • Strengthening your relationships Handling
  • Communication assumption

  • Recognizing your role in creating successful communications
  • Identifying internal and external factors that impact your communications
  • Establishing message feedback
  • Communicating non-defensively

Day Two (9.00 AM - 5.00 PM)

  • Tools for active listening
  • Asking clarifying questions
  • Confirming the message
  • Demonstrating respect, empathy and sensitivity
  • Listening for the entire message

  • Intonation
  • Rate of speech
  • Volume
  • Gestures
  • Facial expressions
  • Posture
  • Use of space
  • Dress
  • Eye contact
  • Matching your body language to your message
  • Enhancing your message to gain your intended results
  • Creating believable and credible messages
  • Ensuring that your attitude supports rather than hinders communication
  • Speaking through silence
  • Working Constructively with Emotions

  • Overcoming personal challenges
  • Expressing your anger constructively

  • Defusing an emotional situation while maintaining your composure
  • Taking responsibility for your emotions

About Instructors

Hj Azmi Hj. A Bakar
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