Introduction
Communicating with tact, diplomacy, poise, and finesse improves your ability to work with people. While we often wish the difficult and challenging people in our lives would change, which probably is unlikely to happen. It’s better to be equipped with the communication tools you need to more effectively manage your interactions with them. Wherever you work and whatever you do, knowing how to deal with people skillfully and professionally is important.
Some people seem to be able to say the right thing no matter what the situation. Their ability to navigate through tense discussions opens doors in the business world that may have otherwise closed. During this interactive course, participants will learn the secrets of communication professionals, including building personal credibility, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more
