CWS 005 – Effective Business Communication Spoken & Written English Skills, 23 September 2025
CWS 005 – Effective Business Communication Spoken & Written English Skills, 23 September 2025
RM 700.00
INTRODUCTION
OBJECTIVES
WHO SHOULD ATTEND?
2 DAYS TRAINING CONTENT
Day One (9am - 1pm)
- Discovering the communication process
- Examining mediums; benefits and usage (e.g. emails and phone conversations)
- Barriers to communication
- Why and when should you write in the business world?
- Understand your purpose in crafting messages
- How readers respond to written messages
- The effects of badly/carelessly written messages on organisations
- 7 must-have steps leading to effective writing
- Ways to organise points and elaborate with details
- The 4-point plan for messages requiring action The effects of badly/carelessly written messages on organisations
- Using active sentences to maintain interest
- Explanation of active and passive sentences for simple tenses, continuous tenses and the present perfect tense
- 7 writing Cs for a professional finish
Day 1 (2pm - 5pm)
- Email etiquette in today’s world
- Format that allow for quick grasp of information
- Tone and writing styles – formal vs informal
- When to use and not use templates
- Review of emails to inform, to explain and to persuade
- Writing and responding to emails, e.g. to obtain information and seek advise
- Writing action-oriented closings
- Hands on writing session for different types of emails.
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- Transition words for smooth flow of points in paragraph and between paragraph
- How sentence length, wordiness and terminology affects reader’s attention span
Creating clear and impactful headings and subject headings
- Nouns, Verbs, Adjectives (includes dictionary work)
- Simple present, past and future tense
- Continuous tenses
- Present perfect tense
- Positive & Negative statements
- Yes/No Question
- Active and passive sentences (structure and usage)