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CRM 009 – Customer Relationship Mastery Strategies That Fuel Growth, 29 September 2025

CRM 009 – Customer Relationship Mastery Strategies That Fuel Growth, 29 September 2025

Category:
Public Programs / Sales & Marketing PP /
RM 700.00
CRM 009 - Customer Relationship Mastery Strategies That Fuel Growth, 29 September 2025

RM 700.00

Duration: 1 Day
Lectures: Zoom Cloud Meeting
Certificate of Completion

INTRODUCTION

OBJECTIVES

PARTICIPANTS

TRAINING MODULES

First Day (9am - 1pm)

  • Know your Company, Know your Customer

  • Identify your mistakes and strengths

  • Concept of a good customer quality
  • Techniques for active listening and empathy

  • 10 professional steps to deal with the customers
  • The proper deportment while meeting the
    customers

First Day (1pm - 5pm)

• Know your style, gain customer‟s trust
• Seven types of Style Personality
• Professional attire according to situation and place

  • 10 mistakes in appearance which can destroy
    personal image

  • Counter interaction and telephone conversation
  • Steps to handle customer complaints or other
    issues

About Instructors