Customers are becoming more educated, demanding and aware of the availability of goods and services in the market. Providing excellent service consistently is not only the key factor of success of the organization but will also bring about long term profitability. At the end of this workshop, participants will be able to understand the needs and desires of the customer and place these needs at the heart of the business by integrating them with the organization’s strategy, people, business processes and technology.
This program will explore the key elements of service that participants can strive and sustain service excellence that is expected by their customers. Analyzing customer complaints and solving them to the specific needs saves an organization from attempting to solve through dubious approaches.