INTRODUCTION
Organizations these days are physically run by middle level management. There is bulk of the work done by a large group of employees at this level. Most tasks and objectives are carried out successfully by this support team.
The market place competition has intensified; as such we need a flexible change in roles of staff members.
Achieve Clerical Excellence is a program that offers clerical employees an opportunity to enhance their established skills, broaden their knowledge and perspectives, and develop valuable skills at work.
This programme is open to clerical staff that wants to improve continuous service standards. This program emphasizes on, the important but constantly taken for granted interpersonal skills, the alignment of organizational and personal goals, understanding supervisory functions and tasks. It also provides information about professional verbal and written communication proactive, and develop their job functions to become more value added.