ADC 004 – World Class Secretarial Skill Enhancement, 22 & 23 Feb, 2021

ADC 004 – World Class Secretarial Skill Enhancement, 22 & 23 Feb, 2021

Teachers
Wan Nurul
Category:
Admin Clerical PP/ Popular Public Program/ Public Programs/
RM 1,790.00
6 Reviews
SECRETARIAL SKILL ENHANCEMENT (1)

RM 1,790.00

Duration: 2 Days
Lectures: Kuala Lumpur
Certificate of Attendance

INTRODUCTION

Secretaries and administrators represent a special group of personnel who connects the organization’s management with other stakeholders – whether they are inside or outside the organization. Being a critical part of the organization, they need to be aligned and able to align others to the organization’s objectives and plans. They also must have certain characteristics and abilities that ultimately can cause the organization (directly or indirectly) to be respected and recognized as a key market player

Objective

  • Develop an understanding on the nature of challenges and opportunities that are present in today’s business world so as to have a better appreciation of their role in the business.
  • Reflect and describe their key roles and competencies that will enable them to perform at the standard expected and required.
  • Manage tasks and people more efficiently and effectively
  • Manage stress and develop a better work-life balance

Methodology

  • Mini lectures
  • Discussions
  • Presentations
  • Role Play
  • Case Study
  • Games
  • Video clips

2 Days Training Modules

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Day One

  • Understanding 21st Century Business Organization
  • Characteristics of present century businesses
  • Challenges (internal and external) faced by present century businesses
  • What do the challenges mean to you?
  • Management – An Overview
  • The meaning of management
  • Purpose or goal – being SMARTER!

  • You – The Asset in the Business
  • Where are you in the organisational pyramid and what it means?
  • What did you do to get here, and what you will do (and avoid) to ensure continued high performance and future success?
  • The behaviour required of an excellent secretary or executive:
  • Avoiding behaviours disliked by superiors, colleagues, and other stakeholders
  • Self-mastery
  • Mastering self before mastering and managing others
  • Identifying the two key elements in mastery via self-reflection and feedback
  • The danger of “hiding” and tips to disclose safely and satisfactorily
  • Taking care of your health, looks and grooming
  • Worry-less life with better financial management

  • Knowing and understanding others to work together better
  • Assessing different personalities and making adjustments
  • Building esprit de corps
  • What is “team”?
  • Symptoms, causes and consequences of poor team work
  • Characteristics of an effective team
  • How does your team fare in comparison? Why?
  • Lessons from some iconic teams

Day Two

  • Communicating with Others
  • Intrapersonal vs. Interpersonal Communication – characteristics
  • Verbal communication
  • Constructive communication
  • Providing criticism, comments and feedback artfully
  • Listening actively
  • Body language
  • Mirroring and synchronizing to build better rapport
  • Written communication
  • Writing attractively – the dos and don’ts
  • Report-writing – tips
  • Netiquette – tips

  • Know what to do first and what to do last
  • Overcoming interruptions and distractions.
  • Calendaring and to do list are useful tools.

About Instructors

Wan Nurul
Bachelor of Laws from Manchester Metropolitan University, UK Certified PSMB Trainers

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  • shafiq ramli

    Great! Hebat – Abdul Aziz (CCM Chemicals Sdn Bhd)

  • shafiq ramli

    Trainer is quite funny and flexible – Nurul Izzati Mohtar (CCM Chemicals Sdn Bhd)

  • shafiq ramli

    Trainer yang sporting – Khairul Azhar (UEM)

  • shafiq ramli

    Kursus ini bagus dan penceramahnya berkomunikasi dengan baik – Munaizah bt Ismail (UEM)

  • shafiq ramli

    Penceramah sangat ceria dan bersemangat – Mohd Sapine (UEM)

  • shafiq ramli

    Kursus ini bagus dan penceramah sangat friendly dengan kami – Noraini bt Ramli (UEM)

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