PENGENALAN Dalam senario pekerjaan, pasti akan ada waktu dimana tiada tolan ansur. Hal ini akan mendorong kepada berlakunya perselisihan fahaman dan konflik. Kursus satu hari ini akan membincangkan pelbagai punca dan cara untuk membantu anda dalam mengurus konflik. Pengurusan konflik ini akan menjadi lebih berkesan dengan wujudnya kerjasama berpasukan. Kebaikkan kerjasama berkumpulan ini akan dapat […]

INTRODUCTION This course builds upon the foundational knowledge presented in the Microsoft® Office Excel® 2016: Part 1 course and will help start you down the road to creating advanced workbooks and worksheets that can help deepen your understanding of organizational intelligence. The ability to analyze massive amounts of data, extract actionable information from it, and […]

INTRODUCTION Well written technical reports results in cost and time savings as both business and technical readers can quickly get actionable information from a single report. You’ll get the great benefits: Pinpoint what readers look for in a report. Effectively connect technical content with business goals Use tact to reach out to hostile readers Allow […]

Introduction HIRARC is one of the principles used in workplace to manage safety and health. Section 15 (2)(a) of OSHA 1994 has stipulated that “ the provision and maintenance of plants and systems of work  that are, so far as is practicable, safe and without risks to health” Objectives Understand different types of hazards that […]

INTRODUCTION The role of training department in organizing Human Capital Development activities are equally important to other department roles and function especially in managing human resource development and talent . This particular program has been designed to build specific skills and competencies for staff who manage and coordinate training function in order for them to […]

INTRODUCTION Today’s customers are a fast-moving, demanding crowd. They are looking for products and services that are proven yet innovative. They want information at their fingertips. With the right Customer Service management solutions in place, we can help organizations to build and nurture lasting one-on-one relationships with customers. Thus, it enhances the business efficiencies and […]

PENGENALAN Ramai pegawai dalam mana-mana organisasi mengambil mudah mengenai kepentingan dokumen seperti surat rasmi, memo dan emel. Namun apabila diberikan tugasan bagi menyediakan dokumen berkenaan, hasilnya kadangkala tidak seperti yang dijangkakan. Realitinya, dokumen mudah ini membawa beban berat sebagai wakil organisasi dalam proses komunikasi tulisan. Oleh yang demikian, kemahiran penyediaan dokumen rasmi pengurusan yang berkesan […]

PENGENALAN Mulai pada 1 Januari 2023, Akta Kerja 1955 telah dipinda mula berkuatkuasa. Pindaan ini akan memberi impak yang besar terutamanya kepada majikan. Pindaan juga telah dibuat terhadap Jadual 1 Akta yang menyebabkan skop liputan Akta terhadap pekerja di Semenanjung Malaysia semakin luas. Maka dengan itu, polisi dan prosedur pengurusan sumber manusia juga turut perlu […]

INTRODUCTION Business English for Impact takes into consideration the needs of Malaysian adults who fall into this category. On top of covering the skills of writing and speaking, it contains the necessary elements of grammar and communication It is vital for all participants to understand how communication is part and parcel of language. In fact, […]

INTRODUCTION In order to capitalise on the organisation’s sustainability investments, staff are required to acquire the awareness, education and workforce engagement that is aligned with company’s Environmental Social & Governance (ESG) goals. ESG is an approach is an approach to evaluate the extent to which a corporation works on behalf of social goals that go […]

INTRODUCTION In our daily work lives, we face the prospect of having too little time and too many things to accomplish. Juggling the daily stresses of family and work requires us to continuously cope with whatever workloads that are being thrown at us. In our daily interaction with others, we also face stresses due to […]