INTRODUCTION It is important to understand that, organization handle problematic employees in many situations differently and not all HR personnel, supervisors or even HOD have a knowledge on counseling. Most of minor misconduct required counseling session in the initial stage. The purpose of this training is to provide proper techniques and steps we use in […]
INTRODUCTION English Proficiency for Support Staff takes into consideration the needs of Malaysian adults who fall into this category. On top of covering the skills of reading, writing, speaking and listening, it contains the necessary elements of grammar and communication. It is vital for all participants to understand how communication is part and parcel of language. […]
Pengenalan Program ini adalah untuk mengurangkan kadar kemalangan dan kematian atas jalan raya serta menghalang kemalangan dengan mengenal pasti risikonya – kawasan sekeliling/ sikap/ kekurangan maklumat. Objektif Diakhir sesi latihan ini, peserta akan dapat mempelajari: Mempersiap pemandu dengan gaya pemanduan yang akan mengurangkan kadar risiko semasa memandu. Kursus ini direka untuk mengubah tabiat pemandu sewaktu memandu kenderaan. Kebanyakkan pemandu mempunyai sikap pemanduan yang tidak […]
INTRODUCTION Customer is always right”. This is a common statement in customer service where customer‟s satisfaction is a priority. The salesperson must equip themselves with interpersonal skill to build a good relationship with their potential buyer. The importance of a great image and persona is to ensure the loyalty of the customer. Participants of this […]
INTRODUCTION Basic Split Air Conditioning Servicing & Installation Program is responsible to draft, implement and manage campaign that promotes a company as well as its products and services. Besides, Effective Basic Servicing and Maintenances for Air Conditioning Servicing & Installation Program also plays an important role in expanding brand awareness in Heating, Ventilation & Air […]
PENGENALAN Tugas yang berkaitan dengan pengurusan inventori dan stor adalah berbeza mengikut saiz dan jenis syarikat. Pengurusan inventori dan stor yang berkesan adalah tanggungjawab yang penting, kerana stor tidak menjual barangan yang mereka kendalikan, hanya menyimpannya atau menyediakan perkhidmatan logistik sehingga barangan dihantar kepada pelanggan yang dimaksudkan. Prosedur dan sistem kawalan stok serta fungsi pengambilan […]
INTRODUCTION First aid is the provision of initial care for an illness or injury. It is usually performed by non-expert, but trained personnel to a sick or injured person until definitive medical treatment can be accessed. Certain self-limiting illnesses or minor injuries may not require further medical care past the first aid intervention. It generally […]
INTRODUCTION Today’s customers are a fast-moving, demanding crowd. They are looking for products and services that are proven yet innovative. They want information at their fingertips. With the right Customer Service management solutions in place, we can help organizations to build and nurture lasting one-on-one relationships with customers. Thus, it enhances the business efficiencies and […]
PENGENALAN Program ini adalah bertujuan memberikan kesedaran dan pendedahan kepada peserta program berkaitan dengan aspek pengurusan fail dan rekod di dalam sesebuah organisasi mengikut akta dan pekeliling yang telah ditetapkan. Program ini secara khususnya adalah untuk meningkatkan dan menambah pengetahuan asas dan kemahiran peserta program ini untuk menguruskan rekod-rekod dan fail- fail di dalam sesebuah […]
Objective At the end of this training session, among others, participant will be able to: Review the Common Training process Flow Understand The important of Training Need analysis Build up the TNA framework activities Choosing appropriate TNA methodology that suite to their organization Understand the role of evaluator Understand the TNA Operational, individual, Competencies and […]
INTRODUCTION The Microsoft Excel Intermediate course covers different functions and formula available in the Excel spreadsheet. It is suitable for complete beginners or little prior knowledge of Excel. At the end of this course, the participants will have a good understanding about the different features available in Excel which can be use daily at work […]
INTRODUCTION This course introduces participants to the Basic ,Intermediate of Microsoft Excel. Participants will learn the basics skills necessary to create and edit basic worksheets and workbooks, enter data, formulas, format and print workbooks. Participants gain knowledge on working with Name Ranges, more complex formulas and functions, They will learn how to manage their data […]