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PDM 005 – Communication and Interpersonal Skills, 15 August 2024

INTRODUCTION An individual who is able to communicate well and effectively can highlight his or her self -esteem and organization. Communication skills are very important because they have a direct impact on the satisfaction of customers, superiors, dignitaries, employees, friends and even the media, which in turn has a huge impact on the reputation and […]

OPS 002 – Problem Solving & Decision Making, 15 August 2024

Introduction Whether in personal or professional sphere, problems happen, and they can impede one’s achievement of the desired outcome. Problems can come from various sources, and if poorly managed, more problems could ensue. It is important to identify the problem well so that the best possible solution can be identified and consequently, implemented. In coming […]

MTN 007- Measurement And Calibration , 19 August 2024

INTRODUCTION Accurate measurements are essential in today’s industry as they ensure product quality, operational efficiency, and regulatory compliance. Precise measurements underpin quality control processes, enabling  manufacturers to produce goods that meet specifications and customer expectations. They also enhance efficiency by optimizing resource use and minimizing waste. In industries such as pharmaceuticals, aerospace, and food processing, […]

DVS 002 – Pemanduan Defensif (Defensive Driving), 19 & 20 August 2024

PENGENALAN Untuk mengurangkan kadar kemalangan dan kematian atas jalan raya. Untuk menghalang kemalangan dengan mengenal pasti risikonya – kawasan sekeliling/ sikap/ kekurangan maklumat. Objektif Diakhir sesi latihan ini, peserta akan dapat mempelajari: Mempersiap pemandu dengan gaya pemanduan yang akan mengurangkan kadar risiko semasa memandu. Kursus ini direka untuk mengubah tabiat pemandu sewaktu memandu kenderaan. Kebanyakkan pemandu mempunyai sikap pemanduan yang tidak sepatutnya […]

CRM 009 – Effective Customer Relationship, 19 & 20 August 2024

INTRODUCTION Today’s customers are a fast-moving, demanding crowd. They are looking for products and services that are proven yet innovative. They want information at their fingertips. With the right Customer Service management solutions in place, we can help organizations to build and nurture lasting one-on-one relationships with customers. Thus, it enhances the business efficiencies and […]

CWS 005 – Spoken & Written Business English, 21 August 2024

INTRODUCTION English Proficiency for Support Staff takes into consideration the needs of Malaysian adults who fall into this category. On top of covering the skills of reading, writing, speaking and listening, it contains the necessary elements of grammar and communication. It is vital for all participants to understand how communication is part and parcel of language. […]

SWP 007 – Occupational Safety and Health (Amendment) Act 2022, 21 & 22 August 2024

Introduction This training helps the participants to identify the applicable Safety and Health Legal Requirement pertaining OSHA (amendment) 2022 which was gazetted on 16 March 2022 and comes into operation on 1 June 2024. This course i to provide detail explanation on all Safety and Health related legal requirements based on OSHA 1994 as principal […]

HRM 009- Performance Management-KPI, 26 & 27 August 2024

Introduction Performance management training is an initiative in which employees work with their company, namely their manager, to improve their workplace skills and performance. Performance management training aims to improve performance in the short term and advance career trajectory. Investing in training rewarding to the can be extremely entire business, including its clients and customers. […]

ADC 004 – Secretarial Skill Enhancement , 26 & 27 August 2024

INTRODUCTION Secretaries and administrators represent a special group of personnel who connects the organization’s management with other stakeholders – whether they are inside or outside the organization. Being a critical part of the organization, they need to be aligned and able to align others to the organization’s objectives and plans. They also must have certain […]

ELC 017 – Basic Electricity for Non-Electrician, 28 August 2024

INTRODUCTION This course is designed for Managers, Executives, Supervisors or even normal employees who have no electrical backgrounds but have to work in electronic environment for eg. Supervisors for Electrical Lab, Process engineer which deals with a lot of electrical equipment, or even an operator who is waiting for an opportunity to be promoted as […]

MOF 003 – Microsoft Excel (Intermediate), 29 & 30 August 2024

INTRODUCTION This course introduces participants to the basic and Intermediate levels of Microsoft Excel environment. Participants will learn the basics skills necessary to create and edit basic worksheets and workbooks, enter data, formulas, format and print workbooks. Participants gain knowledge on working with Name Ranges, more complex formulas and functions, Charts, filtering and sorting tables […]

LSP 003 – Stress Management using Lego Serious Play, 3 & 4 September 2024

Introduction Stress in the workplace is an increasingly important issue. It is costly to both individuals and organizations. It narrows our ability to think clearly and function effectively. Stress can disable us physically and emotionally. Some stress however is both normal and beneficial, because it enables a person to seek answers to problems, redirect thinking, […]