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X-WR-CALNAME:Versatile Learning
X-ORIGINAL-URL:https://versatile-learning.com
X-WR-CALDESC:Events for Versatile Learning
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TZID:Asia/Kuala_Lumpur
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TZNAME:+08
DTSTART:20240101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20251111T080000
DTEND;TZID=Asia/Kuala_Lumpur:20251112T170000
DTSTAMP:20260526T143438
CREATED:20250711T064257Z
LAST-MODIFIED:20250829T051733Z
UID:6280-1762848000-1762966800@versatile-learning.com
SUMMARY:CWS 009 – Kursus Penulisan Surat Rasmi & Memo Berkualiti\, 11 & 12 November 2025
DESCRIPTION:PENGENALAN\nRamai pegawai dalam mana-mana organisasi mengambil mudah mengenai kepentingan dokumen seperti surat rasmi\, memo dan emel. Namun apabila diberikan tugasan bagi menyediakan dokumen berkenaan\, hasilnya kadangkala tidak seperti yang dijangkakan. Realitinya\, dokumen mudah ini membawa beban berat sebagai wakil organisasi dalam proses komunikasi tulisan. \nOleh yang demikian\, kemahiran penyediaan dokumen rasmi pengurusan yang \nberkesan adalah kemahiran penting bukan sahaja bagi pegawai sokongan bahkan pegawai di peringkat atasan juga. Kemahiran ini wajar dikuasai oleh semua bagi menjamin kecekapan proses kerja\, penjimatan masa dan tenaga\, serta penampilan imej professionalisme organisasi. \nKertas cadangan ini memperincikan cadangan bagi bengkel penulisan dokumen \nrasmi pengurusan melibatkan dokumen surat rasmi\, memo dan\, emel rasmi. Ketiga-tiga dokumen ini adalah instrumen utama dalam proses komunikasi bertulis dalam organisasi. \nDengan memahami apa yang menyebabkan sesuatu mesyuarat biasa tidak berkesan atau hanya satu aktiviti yang membuang masa – maka adalah penting untuk mengetahui apakah ciri-ciri utama suatu mesyuarat yang berjaya – supaya strategi yang positif dapat diambil bagi memastikan keberkesanannya. \nMasalah juga sering dihadapi apabila seseorang cuba menulis minit sesuatu mesyuarat dengan baik dan berkesan. Banyak kekeliruan timbul berkenaan dengan APA yang perlu ditulis dan BAGAIMANA untuk menghasilkan satu minit yang baik dan berkesan. \nModul ini telah disusun untuk membincangkan topik ini secara khusus untuk melatih para peserta beberapa kaedah mudah untuk menulis memo\, e-mel\, surat rasmi\, dan menangani kekeliruan yang biasa dihadapi apabila cuba menulis minit mesyuarat – melalui pendekatan bengkel “hands-on”.
URL:https://versatile-learning.com/event/cws-009-kursus-penulisan-surat-rasmi-memo-berkualiti-11-12-november-2025/
CATEGORIES:Public Program 2025
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20251119T080000
DTEND;TZID=Asia/Kuala_Lumpur:20251119T170000
DTSTAMP:20260526T143438
CREATED:20250711T064258Z
LAST-MODIFIED:20250829T055344Z
UID:6281-1763539200-1763571600@versatile-learning.com
SUMMARY:ACC 005 – Handling Fullset of Accounting\, 19 November 2025
DESCRIPTION:INTRODUCTION\nThe Accounting for Non-Accountants course will provide a comprehensive introduction to the role of accounting in supporting and informing business decisions throughout the business. This course is designed for participants who have access\, use\, and rely upon accounting information\, but do not have accounting training or background. The participants will also learn to perform data and financial analysis using Microsoft Excel in the second day to have hands-on experience in managing the data and making informed\nbusiness decision \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nOBJECTIVES\n\n\n\n\n\n\n\n\n\n\n\n\nTo provide a clear insight into the fundamentals of accounting.\nTo understand how to interpret financial reports such as Profit and Loss\, Balance Sheets\, Cash-flow statements and more.\nTo understand how to evaluate key financial reports and use the information to make confident business decisions.\nTo understand financial and non-financial KPIs and how they are relevant to your business.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nWHO SHOULD ATTEND?\n\n\n\n\n\n\n\n\n\n\n\nThis course was designed for participants who has none to basic knowledge about accounting or for those who are looking to refresh their own skills and learn more about the different components in accounting field \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nFEEDBACK\n\n\n\n\n\n\n\n\n\n\n\n\nMs. Adila delivers the training properly and is good at teaching.\nThe trainer’s delivery method is very good & easy to understand.
URL:https://versatile-learning.com/event/acc-005-handling-fullset-of-accounting-19-november-2025/
CATEGORIES:Public Program 2025
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20251125T080000
DTEND;TZID=Asia/Kuala_Lumpur:20251125T170000
DTSTAMP:20260526T143438
CREATED:20250711T064100Z
LAST-MODIFIED:20250829T060730Z
UID:6277-1764057600-1764090000@versatile-learning.com
SUMMARY:PCM 004- Cyber Security Awareness\, 25 November 2025
DESCRIPTION:INTRODUCTION\nData breaches. Ransomware. State-of-the-art attacks\, advanced persistent threat (APT) targeting big organization and small businesses a like. Rarely a day goes by without another reminder in the headlines that improving security should be a top priority. Of course\, there’s a big difference between knowing you should improve security and knowing how to get started. Take your basic knowledge of cyber security to a whole new level with this exciting course that promises to be educational\, informative and fun filled. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nWHO SHOULD ATTEND?\n\n\n\n\n\n\n\n\n\n\n\n\nAll executives and above\nIT person\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nMETHODOLOGY\n\n\n\n\n\n\n\n\n\n\n\n\nInteractive Lecture\nParticipative Activities\nGroup Discussions
URL:https://versatile-learning.com/event/pcm-004-cyber-security-awareness-25-november-2025/
CATEGORIES:Public Program 2025
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20251125T080000
DTEND;TZID=Asia/Kuala_Lumpur:20251126T170000
DTSTAMP:20260526T143438
CREATED:20250711T060454Z
LAST-MODIFIED:20250711T063944Z
UID:6214-1764057600-1764176400@versatile-learning.com
SUMMARY:CRM 009 – Effective Customer Service\, 25 & 26 November 2025
DESCRIPTION:INTRODUCTION\n\n\n\n\n\n\n\n\n\n\n\nCustomer is always right”. This is a common statement in customer service where customer‟s satisfaction is a priority. The salesperson must equip themselves with interpersonal skill to build a good relationship with their potential buyer. The importance of a\ngreat image and persona is to ensure the loyalty of the customer. Participants of this training will learn customer skills to improve the performance and professional\, charismatic image that reflects well on their company. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nOBJECTIVES\n\n\n\n\n\n\n\n\n\n\n\nAt the end of the course participants will be able to: \n• Identify the benefits of the customer service\n• Equip the professional manners skill\n• Apply the interpersonal techniques in\ndealing with angry and upset customers \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nPARTICIPANTS\n\n\n\n\n\n\n\n\n\n\n\nThis course was designed for all staff who\ndeal with customers.
URL:https://versatile-learning.com/event/crm-009-effective-customer-service-25-26-november-2025/
CATEGORIES:Public Program 2025
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20251201T080000
DTEND;TZID=Asia/Kuala_Lumpur:20251201T170000
DTSTAMP:20260526T143438
CREATED:20250711T060016Z
LAST-MODIFIED:20251112T075113Z
UID:6197-1764576000-1764608400@versatile-learning.com
SUMMARY:LDM 033 – Leadership In Your Role Of Supervisor/Manager\, 1 December 2025
DESCRIPTION:Introduction\n\n\n\n\n\n\n\n\n\n\n\nThis course is designed to help you find the LEADER in yourself as you perform Supervisory and management duties. This course is also suited for the newly promoted who are just into the role of a New Manager. \nThis workshop is presented in two parts\, beginning with understanding & managing self and thereafter\, proceeding to the management of others/team. \n\n\n\n\n\n\n\n\n\n\n\n\nObjectives\n\n\n\n\n\n\n\n\n\n\n\nAt the end of this training session\, among others\, participants will be able to: \n\nClearly articulate your role and responsibilities as a Leader.\nBe aware of individual strengths and weaknesses in managing others.\nDevelop better interpersonal skills and communication skills\nDetermine the best ways to communicate throughout your organization.\n\n\n\n\n\n\n\n\n\n\n\n\nLearn and apply the principles of leadership.\nEffectively manage the performance of your direct reports.\nIdentify the benefits and procedures of effective delegation.\nUncover your strengths as a coach.\n\n\n\n\n\n\n\n\n\n\n\n\n\nWho Should Attend?\n\n\n\n\n\n\n\n\n\n\n\n\nManagers\nExecutives\, Supervisors\nLine Leaders and others who are involved in operations & customers\n\n\n\n\n\n\n\n\n\n\n\n\n\nMethodology\n\n\n\n\n\n\n\n\n\n\n\n\nInteractive Lecture\nWorkshop\nGroup Discussion\nRole Play
URL:https://versatile-learning.com/event/ldm-033-leadership-in-your-role-of-supervisor-manager-1-december-2025/
CATEGORIES:Public Program 2025
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20251202T090000
DTEND;TZID=Asia/Kuala_Lumpur:20251203T170000
DTSTAMP:20260526T143439
CREATED:20250711T055216Z
LAST-MODIFIED:20251112T075102Z
UID:6165-1764666000-1764781200@versatile-learning.com
SUMMARY:DVS 002 – Pemanduan Defensif (Defensive Driving)\, 2 & 3 December 2025
DESCRIPTION:PENGENALAN\n\nUntuk mengurangkan kadar kemalangan dan kematian atas jalan raya.\nUntuk menghalang kemalangan dengan mengenal pasti risikonya – kawasan sekeliling/ sikap/ kekurangan maklumat.\n\n\n\n\n\n\n\n\n\n\n\n\n\nObjektif\n\n\n\n\n\n\n\n\n\n\n\nDiakhir sesi latihan ini\, peserta akan dapat mempelajari: \n\nMempersiap pemandu dengan gaya pemanduan yang akan mengurangkan kadar risiko semasa memandu.\nKursus ini direka untuk mengubah tabiat pemandu sewaktu memandu kenderaan.\nKebanyakkan pemandu mempunyai sikap pemanduan yang tidak sepatutnya dan kurang toleransi dalam memandu.\nPemandu akan didedahkan dengan teknik memandu dan pemanduan yang berisiko tingggi dan rendah.\nTeknik asas pemeriksaan kenderaan dan apa yang perlu dilihat sebelum menghidupkan enjin.\nKedudukan pemandu : Sihat & Kelesuan\, kebanyakkan pemandu kurang maklumat ( kedudukan pemandu\, minum & Penggunaan Telefon).\nSistem pemanduan teori SIPDE.\nCari (Search) : maklumat sistematik\nKenal pasti (Identify)\n\n\n\n\n\n\n\n\n\n\n\nSesi Praktikal. \n\nmengenal pasti elemen dan aspek pemanduan berhemah\nMenyatakan sikap & sifat pemandu.\nDemostrasi sikap pemanduan yang boleh diterima.\nDemostrasi pemanduan yang lancar dan pemerhatian yang betul.\nMengenal pasti teknik mengawal stereng yang betul\nMengenal pasti kedudukan pemandu yang betul\nMelaksanakan latihan membrek\nMelaksanakan cara mengelak pelanggaran\nKenal pasti jenis gelinciran dan pencegahannya\nMelaksanakan kawalan gelinciran\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nMetodologi\n\n\n\n\n\n\n\n\n\n\n\nPendekatan \n\nKuliah\nPerbentangan video\nPerbincangan dalam kumpuan\nSesi Q&A\nBahasa 90% English 10%\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nMaklum Balas\n\n\n\n\n\n\n\n\n\n\n\n– Penceramah baik\, memberi tunjuk ajar dan penerangan dengan mudah\n– Penceramah memberi ilmu dengan jelas
URL:https://versatile-learning.com/event/dvs-002-pemanduan-defensif-defensive-driving-2-3-december-2025/
CATEGORIES:Public Program 2025
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20251208T080000
DTEND;TZID=Asia/Kuala_Lumpur:20251208T170000
DTSTAMP:20260526T143439
CREATED:20250711T060429Z
LAST-MODIFIED:20251112T075048Z
UID:6210-1765180800-1765213200@versatile-learning.com
SUMMARY:CWS 005 – Spoken & Written Business English\, 8 December 2025
DESCRIPTION:INTRODUCTION\n\n\n\n\n\n\n\n\n\n\n\nEnglish Proficiency for Support Staff takes into consideration the needs of Malaysian adults who fall into this category. On top of covering the skills of reading\, writing\, speaking and listening\, it contains the necessary elements of grammar and communication. \nIt is vital for all participants to understand how communication is part and parcel of language. In fact\, this knowledge can be used effectively in their working lives. By doing so\, they may be able to\, amongst others: \n\nIncrease productivity at work\nImprove communication within their departments as well as externally\nHelp themselves to improve their own career opportunities in the organization\n\nGrammar components have been included in this program. This is simply because it has been found that lack of knowledge of grammar is why many are unable to construct proper sentences. Some grammar rules are like a formula that can be learned and applied repeatedly. This can be easily taught. \n\n\n\n\n\n\n\n\n\n\n\n\nOBJECTIVES\n\n\n\n\n\n\n\n\n\n\n\n\nTo increase confidence in communicating using spoken and written English\nTo learn how to pronounce some common words correctly\nTo improve speaking skills\, in terms of being concise\, clear and accurate\nTo expand on relevant vocabulary and phrases for different situations\n\n\n\n\n\n\n\n\n\n\n\n\nTo understand the purpose and correct format for emails\nTo learn some basic rules for grammar\nTo learn the importance of the communication process\, and how it applies to writing and speaking\nTo identify and learn from common Malaysian errors\n\n\n\n\n\n\n\n\n\n\n\n\n\nWHO SHOULD ATTEND?\n\n\n\n\n\n\n\n\n\n\n\n\nThis programme is suitable for Executives.
URL:https://versatile-learning.com/event/cws-005-spoken-written-business-english-8-december-2025/
CATEGORIES:Public Program 2025
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20251215T080000
DTEND;TZID=Asia/Kuala_Lumpur:20251215T170000
DTSTAMP:20260526T143439
CREATED:20250711T060231Z
LAST-MODIFIED:20251112T075033Z
UID:6203-1765785600-1765818000@versatile-learning.com
SUMMARY:MOF 003 – Microsoft Excel (Intermediate)\, 15 December 2025
DESCRIPTION:INTRODUCTION\n\n\n\nThe Microsoft Excel Intermediate course covers different functions and formula available in the Excel spreadsheet.  It is suitable for complete beginners or little prior knowledge of Excel.  At the end of this course\, the participants will have a good understanding about the different features available in Excel which can be use daily at work and in business. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nOBJECTIVES\n\n\n\n\n\n\n\n\n\n\n\nThe overall outcome of the module is designed to achieve the terms of the skills and knowledge that participants will be able to demonstrate upon completion: \n\nDiscuss on how Microsoft Excel can be an appropriate tool to run a day-to day business.\nIllustrate the different components of the Excel worksheet and demonstrate advanced practical skills using Excel to perform data analysis\, expenses analysis and forecasting in a business.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nWHO SHOULD ATTEND?\n\n\n\n\n\n\n\n\n\n\n\nThis course was designed for participants who are just starting to get to know Microsoft Excel or for those who are looking to refresh their own skills and learn more about the available tools in Excel. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nFEEDBACK\n\n\n\n\n\n\n\n\n\n\n\n\nMs. Adila delivers the training properly and is good at teaching.\nThe trainer’s delivery method is very good & easy to understand.
URL:https://versatile-learning.com/event/mof-003-microsoft-excel-intermediate-15-december-2025/
CATEGORIES:Public Program 2025
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20251216T080000
DTEND;TZID=Asia/Kuala_Lumpur:20251217T170000
DTSTAMP:20260526T143439
CREATED:20250711T060253Z
LAST-MODIFIED:20251112T075023Z
UID:6207-1765872000-1765990800@versatile-learning.com
SUMMARY:STW 003 – Pengurusan Stor & Inventori Secara Berkesan\, 16 & 17 December 2025
DESCRIPTION:PENGENALAN\n\n\n\nTugas yang berkaitan dengan pengurusan inventori dan stor adalah berbeza mengikut saiz dan jenis syarikat. Pengurusan inventori dan stor yang berkesan adalah tanggungjawab yang penting\, kerana stor tidak menjual barangan yang mereka kendalikan\, hanya menyimpannya atau menyediakan perkhidmatan logistik sehingga barangan dihantar kepada pelanggan yang dimaksudkan. Prosedur dan sistem kawalan stok serta fungsi pengambilan stok dan penilaian stok akan mempengaruhi kesan kewangan sesebuah organisasi. Program ini menekankan kepentingan pengurusan inventori dan stor yang cekap dan berkesan. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nOBJEKTIF\n\n\n\n\n\n\n\n\n\n\n\nSetelah tamat program ini\, para peserta akan dapat: \n\nMembangunkan kemahiran dalam bidang kawalan untuk pelbagai fungsi dan tanggungjawab dalam pengurusan inventori dan stor\nMemahami kepentingan pengurusan inventori dan stor\nMembangunkan kaedah pengambilan stok dan struktur pelaporan yang cekap\n\n\n\n\n\n\n\n\n\n\n\n\nMemahami aktiviti dan operasi stor yang cekap\nPelajari teknik berbeza yang digunakan untuk mengawal stok sambil\nmengekalkan standard keselamatan dan kebersihan yang tinggi di dalam stor\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nSIAPA YANG PERLU HADIR\n\n\n\n\n\n\n\n\n\n\n\n\nKerani\nSetiausaha\nPegawai Pentadbiran\nEksekutif Pentadbiran\nPengawal Dokumen\n\n\n\n\n\n\n\n\n\n\n\n\n\nMAKLUM BALAS\n\n\n\n\n\n\n\n\n\n\n\n\nPenceramah mempunyai pengalaman yang luas dalam bidang aset juga pengurusan inventori.\nPenceramah suara sangat profesional\, berkaliber\,\nberpengetahuan luas.
URL:https://versatile-learning.com/event/stw-003-pengurusan-stor-inventori-secara-berkesan-16-17-december-2025/
CATEGORIES:Public Program 2025
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20251222T080000
DTEND;TZID=Asia/Kuala_Lumpur:20251222T170000
DTSTAMP:20260526T143439
CREATED:20250711T060008Z
LAST-MODIFIED:20251112T075011Z
UID:6195-1766390400-1766422800@versatile-learning.com
SUMMARY:TRG 002 – Training Needs Analysis for Positive ROI\, 22 December 2025
DESCRIPTION:Objective\n\n\n\n\n\n\n\n\n\n\n\nAt the end of this training session\, among others\, participant will be able to: \n\n\n\nReview the Common Training process Flow\nUnderstand The important of Training Need analysis\nBuild up the TNA framework activities\nChoosing appropriate TNA methodology that suite to their organization\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nUnderstand the role of evaluator\nUnderstand the TNA Operational\, individual\, Competencies and de-velopmental\nPrioritize and workout the Training Calendar and Budget\n\n\n\n\n\n\n\n\n\n\n\n\n\nWho should attend?\n\n\n\n\n\n\n\n\n\n\n\n\nHOD or any staff who need to enhance their knowledge on TNA\n\n\n\n\n\n\n\n\n\n\n\n\n\nFeedback\n\n\n\n\n\n\n\n\n\n\n\n\nTn. Azmi A Bakar conducted the training with full professionalism.\nOverall training is good and useful in understanding training needs analysis.
URL:https://versatile-learning.com/event/trg-002-training-needs-analysis-for-positive-roi-22-december-2025/
CATEGORIES:Public Program 2025
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