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X-WR-CALDESC:Events for Versatile Learning
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TZID:Asia/Kuala_Lumpur
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DTSTART:20240101T000000
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DTSTART;TZID=Asia/Kuala_Lumpur:20250929T090000
DTEND;TZID=Asia/Kuala_Lumpur:20250929T170000
DTSTAMP:20260526T121159
CREATED:20250711T064030Z
LAST-MODIFIED:20250827T083946Z
UID:6260-1759136400-1759165200@versatile-learning.com
SUMMARY:CRM 009 – Customer Relationship Mastery Strategies That Fuel Growth\, 29 September 2025
DESCRIPTION:INTRODUCTION\n\n\n\n\n\n\n\n\n\n\n\nCustomer is always right”. This is a common statement in customer service where customer‟s satisfaction is a priority. The salesperson must equip themselves with interpersonal skill to build a good relationship with their potential buyer. The importance of a\ngreat image and persona is to ensure the loyalty of the customer. Participants of this training will learn customer skills to improve the performance and professional\, charismatic image that reflects well on their company. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nOBJECTIVES\n\n\n\n\n\n\n\n\n\n\n\nAt the end of the course participants will be able to: \n• Identify the benefits of the customer service\n• Equip the professional manners skill\n• Apply the interpersonal techniques in\ndealing with angry and upset customers \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nPARTICIPANTS\n\n\n\n\n\n\n\n\n\n\n\nThis course was designed for all staff who\ndeal with customers.
URL:https://versatile-learning.com/event/crm-009-customer-relationship-mastery-strategies-that-fuel-growth-29-september-2025/
CATEGORIES:Public Program 2025
ATTACH;FMTTYPE=image/png:https://versatile-learning.com/wp-content/uploads/2025/08/PP-PRODCUT-DESIGN-2025-VL-10.png
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20250929T090000
DTEND;TZID=Asia/Kuala_Lumpur:20250930T170000
DTSTAMP:20260526T121159
CREATED:20250711T055210Z
LAST-MODIFIED:20250827T093857Z
UID:6164-1759136400-1759251600@versatile-learning.com
SUMMARY:DVS 002 – Teknik Pemanduan Defensif (Defensive Driving Technique)\, 29 & 30 September 2025
DESCRIPTION:PENGENALAN\n\nUntuk mengurangkan kadar kemalangan dan kematian atas jalan raya.\nUntuk menghalang kemalangan dengan mengenal pasti risikonya – kawasan sekeliling/ sikap/ kekurangan maklumat.\n\n\n\n\n\n\n\n\n\n\n\n\n\nObjektif\n\n\n\n\n\n\n\n\n\n\n\nDiakhir sesi latihan ini\, peserta akan dapat mempelajari: \n\nMempersiap pemandu dengan gaya pemanduan yang akan mengurangkan kadar risiko semasa memandu.\nKursus ini direka untuk mengubah tabiat pemandu sewaktu memandu kenderaan.\nKebanyakkan pemandu mempunyai sikap pemanduan yang tidak sepatutnya dan kurang toleransi dalam memandu.\nPemandu akan didedahkan dengan teknik memandu dan pemanduan yang berisiko tingggi dan rendah.\nTeknik asas pemeriksaan kenderaan dan apa yang perlu dilihat sebelum menghidupkan enjin.\nKedudukan pemandu : Sihat & Kelesuan\, kebanyakkan pemandu kurang maklumat ( kedudukan pemandu\, minum & Penggunaan Telefon).\nSistem pemanduan teori SIPDE.\nCari (Search) : maklumat sistematik\nKenal pasti (Identify)\n\n\n\n\n\n\n\n\n\n\n\nSesi Praktikal. \n\nmengenal pasti elemen dan aspek pemanduan berhemah\nMenyatakan sikap & sifat pemandu.\nDemostrasi sikap pemanduan yang boleh diterima.\nDemostrasi pemanduan yang lancar dan pemerhatian yang betul.\nMengenal pasti teknik mengawal stereng yang betul\nMengenal pasti kedudukan pemandu yang betul\nMelaksanakan latihan membrek\nMelaksanakan cara mengelak pelanggaran\nKenal pasti jenis gelinciran dan pencegahannya\nMelaksanakan kawalan gelinciran\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nMetodologi\n\n\n\n\n\n\n\n\n\n\n\nPendekatan \n\nKuliah\nPerbentangan video\nPerbincangan dalam kumpuan\nSesi Q&A\nBahasa 90% English 10%\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nMaklum Balas\n\n\n\n\n\n\n\n\n\n\n\n– Penceramah baik\, memberi tunjuk ajar dan penerangan dengan mudah\n– Penceramah memberi ilmu dengan jelas
URL:https://versatile-learning.com/event/dvs-002-teknik-pemanduan-defensif-defensive-driving-technique-29-30-september-2025/
CATEGORIES:Public Program 2025
ATTACH;FMTTYPE=image/png:https://versatile-learning.com/wp-content/uploads/2025/08/PP-PRODCUT-DESIGN-2025-VL-12.png
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