Public Program 2024

INTRODUCTION Customer is always right”. This is a common statement in customer service where customer‟s satisfaction is a priority. The salesperson must equip themselves with interpersonal skill to build a good relationship with their potential buyer. The importance of a great image and persona is to ensure the loyalty of the customer. Participants of this […]

Pengenalan Program ini adalah untuk mengurangkan kadar kemalangan dan kematian atas jalan raya serta menghalang kemalangan dengan mengenal pasti risikonya – kawasan sekeliling/ sikap/ kekurangan maklumat. Objektif Diakhir sesi latihan ini, peserta akan dapat mempelajari: Mempersiap pemandu dengan gaya pemanduan yang akan mengurangkan kadar risiko semasa memandu. Kursus ini direka untuk mengubah tabiat pemandu sewaktu memandu kenderaan. Kebanyakkan pemandu mempunyai sikap pemanduan yang tidak […]

INTRODUCTION First aid is the provision of initial care for an illness or injury. It is usually performed by non-expert, but trained personnel to a sick or injured person until definitive medical treatment can be accessed. Certain self-limiting illnesses or minor injuries may not require further medical care past the first aid intervention. It generally […]

INTRODUCTION Today’s customers are a fast-moving, demanding crowd. They are looking for products and services that are proven yet innovative. They want information at their fingertips. With the right Customer Service management solutions in place, we can help organizations to build and nurture lasting one-on-one relationships with customers. Thus, it enhances the business efficiencies and […]

PENGENALAN Program ini adalah bertujuan memberikan kesedaran dan pendedahan kepada peserta program berkaitan dengan  aspek pengurusan fail dan rekod di dalam sesebuah organisasi mengikut akta dan pekeliling yang telah ditetapkan.  Program ini secara khususnya adalah untuk meningkatkan dan menambah pengetahuan asas dan kemahiran peserta program ini untuk menguruskan rekod-rekod dan fail- fail di dalam sesebuah […]

Objective At the end of this training session, among others, participant will be able to: Review the Common Training process Flow Understand The important of Training Need analysis Build up the TNA framework activities Choosing appropriate TNA methodology that suite to their organization Understand the role of evaluator Understand the TNA Operational, individual, Competencies and […]

INTRODUCTION For most organizations, identifying and retaining talent is the key to their continued growth and success. But with recruitment falling short of solving the overall problem, companies increasingly are looking to develop and implement succession planning strategies as a means of ensuring highly qualified employees are recruited and developed to fill every strategic role […]

Introduction How confident are you or your employee in the knowledge of business etiquette? Have you ever been embarrassed by not knowing quite the right handle yourself in social situations? Can a limp handshake sabotage a merger deal? Is your dress sabotage your career? Objective At the end of the course: Participants have a better […]