CRM 009 – Effective Customer Service, 8 & 9 July 2025

Customer is always right”. This is a common statement in customer service where customer‟s satisfaction is a priority. The salesperson must equip themselves with interpersonal skill to build a good relationship with their potential buyer. The importance of a
great image and persona is to ensure the loyalty of the customer. Participants of this training will learn customer skills to improve the performance and professional, charismatic image that reflects well on their company.

At the end of the course participants will be able to:

• Identify the benefits of the customer service
• Equip the professional manners skill
• Apply the interpersonal techniques in
dealing with angry and upset customers