About Course
“Customer is always right”. This is a common statement in customer service where customer satisfaction is a priority.
The salesperson must equip themselves with interpersonal skills to build a good relationship with their potential buyer. The importance of a great image and persona is to ensure the loyalty of the customer.
Participants of this training will learn customer skills to improve performance and professional, charismatic image that reflects well on their company.
What Will You Learn?
- Identify the benefits of the customer service.
- Equip the professional manners skill.
- Apply the interpersonal techniques in dealing with angry and upset customers.
Course Content
- MODULE 1: BASIC OF CUSTOMER SERVICE
- MODULE 2: THE CONCEPT OF GOOD QUALITY IN CUSTOMER SERVICE
- MODULE 3: EFFECTIVE COMMUNICATION SKILLS
- MODULE 4: 10 PROFESSIONAL ETIQUETTE IN CUSTOMER SERVICE
- MODULE 5: UPGRADING YOUR PROFESSIONAL IMAGE
- MODULE 6: COUNTER AND TELEPHONE SCRIPT
- MODULE 7: UPGRADING YOUR PROFESSIONAL IMAGE
- MODULE 8: PROPER DEPORTMENT AND BODY LANGUAGE
- MODULE 9: COUNTER AND TELEPHONE SCRIPT