- How confident are you or your employee in the knowledge of business etiquette?
- Have you ever been embarrassed by not knowing quite the right handle yourself in social situations?
- Can a limp handshake sabotage a merger deal?
- Is your dress sabotage your career?
PDM 015 – Grooming & Etiquette, 16 & 17 July 2025
PDM 015 – Grooming & Etiquette, 16 & 17 July 2025
RM 1,990.00
Introduction
Objective
At the end of the course:
- Participants have a better understanding of etiquette and protocols.
- Participants know what to do in every business and social situation.
- Participants with these skills appear confident.
- Participants can quickly apply new knowledge in the workplace.
Who should attend?
Managers, executives, trainers, sales professionals, secretaries, administrators, front liners, support staffs, business development, entrepreneurs, teachers, lectures, students or related professional/individual.
Training Content
Day One
- Definition & History
- International Etiquette & Protocol
- Why Learning Etiquette & Manners An Investment?
- Office Etiquette
- Etiquette & Manners In The Digital World
- ‘The New Norm’ – Challenges & Solutions
- How to Start a Conversation
- Is Anyone Listening?
- Politeness VS Rudeness
- Body Language
- Golf Etiquette
- Art of Entertainment
- Duties of Hosts and Guests
- Dining Etiqutte
- Taking Your Seat
- Finessing The Napkins
- Navigatingt a Place Setting
- Table Manners
- How to Eat Certains Foods
- International Do’s and Dont’s
Day Two
- What is Social Etiquette?
- Charm & Graces
- The Royal Pose
- Posture & Poise
- Image & Styles
- Internal Image & Physical Image
- What You Wear Says About You
- Appropriate Business Attire
- Formal & Social Dress Code
- Rules of Dressing
- Accessories / Handbags
- Scarfs/ Perfume / Watches
- Shoes