ADC 004 – Secretarial Skill Enhancement , 8 & 9 April 2025

Teachers

Wan Nurul

Category:

Admin Clerical PP/ Popular Public Program/ Popular Virtual Learning Programs/ Public Programs/

RM 1,990.00

Price RM 1,990.00

Duration: 2 Days

Lectures: De Palma Hotel, Shah Alam

Certificate of Completion

INTRODUCTION

Secretaries and administrators represent a special group of personnel who connects the organization’s management with other stakeholders – whether they are inside or outside the organization. Being a critical part of the organization, they need to be aligned and able to align others to the organization’s objectives and plans. They also must have certain characteristics and abilities that ultimately can cause the organization (directly or indirectly) to be respected and recognized as a key market player

OBJECTIVES

Develop an understanding on the nature of challenges and opportunities that are present in today’s business world so as to have a better appreciation of their role in the business
Manage tasks and people more efficiently and effectively

Reflect and describe their key roles and competencies that will enable them to perform at the standard expected and required
Manage stress and develop a better work-life balance

METHODOLOGY

Interactive sessions
Role-plays
Group discussion
Case studies
Exercise and activities

FEEDBACK

Trainer is a good trainer, has extensive knowledge in her field.
Trainer is good at presenting and expressing her ideas. It helps us for our work.

2 DAYS TRAINING CONTENT

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Day One (9am - 5pm)

Module 1: The 21st Century Business Organisations

seminar

2st Century Business – characteristics, challenges and opportunities
Your Organisation – vision, mission, objectives and core values
Do you walk the talk? What if you don’t? How would that impact your superiors, organisation and you?

Module 2: Secretaries and Administrators – Key Responsibilities and Competencies

seminar

Given the dynamic nature of business, let’s revisit, rethink and renovate your:
Key Responsibilities
Key Competencies

Module 3: Managing and Administrating Your Tasks

practice

Management Elements – an introduction Tasks Performance – the essentials:

Time Managing

Time lost: Symptoms, causes and consequences
Time management tools via inculcating “Quality” mindset i.e. setting deadline, setting priorities, using time record sheet, delegation, managing workspace and documents