CRM 009 – Effective Customer Service, 11 & 12 November 2024

CRM 009 – Effective Customer Service, 11 & 12 November 2024

Category:
Public Programs/ Sales & Marketing PP/
RM 1,990.00
D4 (6)

RM 1,990.00

Duration: 2 Days
Lectures: De Palma Shah Alam
Certificate of Completion

INTRODUCTION

Customer is always right”. This is a common statement in customer service where customer‟s satisfaction is a priority. The salesperson must equip themselves with interpersonal skill to build a good relationship with their potential buyer. The importance of a
great image and persona is to ensure the loyalty of the customer. Participants of this training will learn customer skills to improve the performance and professional, charismatic image that reflects well on their company.

OBJECTIVES

At the end of the course participants will be able to:

• Identify the benefits of the customer service
• Equip the professional manners skill
• Apply the interpersonal techniques in
dealing with angry and upset customers

PARTICIPANTS

This course was designed for all staff who
deal with customers.

TRAINING MODULES

Full Training Content is restricted to members only. Please log in to view more details. Registration are Free!

First Day (9am - 5pm)

  • Know your Company, Know your Customer

  • Identify your mistakes and strengths

  • Concept of a good customer quality
  • Techniques for active listening and empathy

  • 10 professional steps to deal with the customers
  • The proper deportment while meeting the
    customers

Second Day (9am - 5pm)

• Know your style, gain customer‟s trust
• Seven types of Style Personality
• Professional attire according to situation and place

  • 10 mistakes in appearance which can destroy
    personal image

  • Counter interaction and telephone conversation
  • Steps to handle customer complaints or other
    issues

About Instructors