In today’s fast-paced corporate landscape, effective communicative greatly helps with success, strong interactions, relationship and ultimately, good business outcomes. This program is specially designed to equip individuals an teams with the vital skills needed to master various dimensions of communication, enabling them to excel and perform well within their organizations.
CWS 012 – Essential Communications & its Positive Impact on the Corporation, 11 & 12 September 2023
CWS 012 – Essential Communications & its Positive Impact on the Corporation, 11 & 12 September 2023
RM 1,990.00
INTRODUCTION
OBJECTIVES
At the end of the course participants will be able to:
- Have confidence, clarity and impact in your communication methods
- Able to give powerful and effective presentations
- Able to contribute more to your organization
- Build rapport and trust with colleagues, client and stakeholders, facilitating better collaborations and relationships
- Practice what you have learnt in a safe environment
- Learn and enjoy the “tricks” of good communicator
- Have confidence, clarity and impact in your communication methods
- Improve your influence and be more relatable
- Understand the importance of communications
METHODOLOGY
The training will be conducted in form of active discussions, role play, skill practice and feedback.
2 DAYS TRAINING MODULE
Day One (9am - 5pm)
- Defining effective communication and its relevance in the corporate context
- Understanding the components of communication
- Good grooming communicative very strongly
- Verbal communication (Techniques for effective spoken communication including active listening)
- Non-verbal communication (Body language and using it to enhance communication
- Writing Communication (Be professional and clear in emails and documents)
- Stricture and tone are key
- Presentation by participants
- Importance of transparent and open internal communication
- Team meeting (weekly) and benefits of on-going daily communications
- Overcoming communication challenges within teams, departments and global/remote teams
- Be customer focused with your communications to build trust and loyalty
- Craft visible accompany values and embody good reputation
- Meet the customers’ inquiry, complaint and feedback effectively
- What are benefits and achievements of presenting well
Day Two (9am - 5pm)
- Learn a highly effective method of presenting (Short and to the point)
- Use compelling sales pitches in your conversations and presentations
- Secret to good presentations
- Skill practice of new method presentation
- Behind everything we do at work is the Business Rationale
- What Outcomes are most required by you?
- Skill practice of workouts and negotiating situations
- How to answer various types of customer questions/queries
- Question and Answer’s session
- Role play
About Instructors
Eric Neoh
- Credit Officer Development Programs
- Change Management
- Effective Communication & Interpersonal Skills